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Project Manager (Implementation)
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Grade / Level:
Reporting to: Customer Implementations and Projects Manager
Location: Remote (North/Central)
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MAIN PURPOSE OF THE JOB:
To lead Value Added Services customer projects ensuring the identification and delivery of the best solutions and services for all customers. Responsible for the management of projects from concept to closure the Project Manager influences and motivates the cross functional project team to deliver agreed objectives, on time, within budget and right first time.
MAIN RESPONSIBILITIES:
- Support developing project planning documents, plans and frameworks
- Manage Customer Projects including but not limited to vend installation, new business, solution improvement and exits for National Accounts and multi-site customers.
- Creation and management of project documents and plans
- Planning and management of resource reviewing impact to existing business
- Ensuring approval is given at all stages of the project
- Ensuring the project team are aware of their responsibilities and that they deliver on agreed objectives
- Delivering projects to plan on time, within scope and budget
- Defining plans for each implementation, working with all relevant departments to ensure delivery of the best possible solution for the customer
- Evaluation of commercial viability of all solutions to ensure alignment with business objectives.
- Managing and communicating risks and issues as appropriate
- Influencing stakeholders and project team members to ensure delivery of projects to plan
- Providing project updates to stakeholders in-line with the project communication plan
- Review project progress and evaluate plans as necessary to ensure delivery
- Ensure project reviews are completed including lessons learned and project closure prior to handover to business as usual.
- Ongoing review of projects and process to drive a continuous improvement culture
KEY PERFORMANCE MEASURES
- Customer satisfaction
- Review of project deliverables and outcome
Experience, Knowledge & Skills
- Excellent communication skills
- Problem solving and decision-making skills
- Ability to influence, lead and motivate others
- Project management experience
- Ability to manage risk
- Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Outlook) and Monday.com
- Knowledge of Cromwell operational process
- Strong organisational skills
- Able to travel if required
KEY RELATIONSHIPS
- Value Added Services Team
- UK Operations Management Team
- Regional and National Account Management Teams
- Customer Supply Managers
- Strategic Business Development Team
- Commercial Team
- Inventory Team
- Customer Finance Team
- Customer Services Team
