Contract Manager

About Dalkia UK and Dalkia Energy Services

Dalkia UK is one of the UK’s leading technical and energy services providers, at the forefront of delivering net zero solutions to a wide range of clients in private and public sector across the UK.

With a talented workforce of over 4,000 people, Dalkia UK rises to the challenges of today’s world to create a sustainable, prosperous, resilient society and a Net Zero UK. Dalkia is committed to building quality relationships to drive long term value for our clients through innovative solutions and services.

Dalkia UK delivers a wide range of energy, engineering and facilities services, as well as specialist services in systems integration, fire & safety systems and critically controlled environments.

At Dalkia Energy Services, we develop, deliver, and operate sustainable energy services and solutions to help the transition into an effective Net Zero future. Our solutions are tailored to specific needs and result in significant cost savings, improved efficiency, resilience, and a healthier environment.

At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.

Role Overview

Dalkia Energy Solutions (DES) operates within the energy performance contracting market, providing long term (5 to 25 year) propositions based on guaranteed energy, carbon and maintenance savings. These include energy performance and maintenance contracts across the entire DES portfolio including Dalkia Low Carbon Solutions (DKLCS), DES M&V and The Barkantine Heat and Power Company (BHPC) district heating scheme. The role of the Contract Manager is to ensure commercially and practically that the contracts are meeting the financial and operational performance within budget, liaising with both clients and service providers to ensure business objectives.

This role shall report to the Head of Asset Performance.

Key Responsibilities & Accountabilities

• The Role of the Contract Manager is responsible and accountable for the whole Client lifecycle to provide maintenance plans with third party providers to assist Head of Asset Performance in medium to long term financial planning.
• This Role is to have the oversight of managing all third-party contractors with the help of the business commercial and procurement teams on behalf of the Asset Performance Team
• To manage and be the expert in all DES’s portfolio of contracts with respect to their understanding, compliance adherence and performance management liaising with the commercial and legal teams within the wider business as required.
• Develop and Implement all Policies and procedures required by the DES Asset Performance Team for all contracts in the DES portfolio.
• Develop effective working relationships between all parties. This includes clients, energy consultants, third party maintenance and small projects work providers.
• Work with the client, energy consultant, internal commercial and legal teams to provide the best reasonable solution available to the business regarding contract dispute resolution.
• To continue to develop an effective supply chain with third party suppliers and manage their involvement through the contract and all client related activities.
• Be an integral part of the Asset Performance Team in group discussions in aspects of strategic growth and what that means when maintaining performance across the existing portfolio as well as what that means with commercial and budget compliance with future growth.
• To be directly responsible for the teams understanding and compliance with existing and future contracts across the entire portfolio including any implications pertaining to contract variations.
• Co-ordinate and manage third party O&M Teams to ensure we meet contractual requirements, whilst ensuring we meet our stated Energy Saving Improvements consistently across the life of the contract.
• Working closely with the Technical Asset Engineer and the Senior M&V Analyst within the Asset Performance Team to assist in all matters contractual ensuring the team comply with all KPI and reporting obligations.
• Assist with the identification and impact of KPI and energy performance issues.
• Responsible for the direct client relationship for monthly and quarterly meetings ensuring all actions are tracked with any left outstanding flagged in team meetings.
• Co-ordinate the teams inward and outward reporting requirements including energy and operational performance. This includes the monthly performance review to the DES Exec Team
• To work with the Asset Performance Team in developing a robust adoption process to ‘onboard’ new sites ensuring all information is available and correct allowing the team to measure and report on energy and carbon reduction measures.
• Work with the performance dashboard Data Management Engineer to suggest improvements relating to our contracted deliverables.

Knowledge, Skills, Education & Experience

• Demonstrable experience of managing across different business units and managing the Contract and other third parties who all have different objectives and goals.
• Demonstrable experience of professional people management and particular Contract Management.
• Enthusiasm and willingness to teach and learn and adapt quickly to growing business needs.
• Demonstrable hospital and PFI contract management experience and skills.
• A Professional approach and manner are paramount when dealing with clients, energy consultants and other third-party providers.

So, what’s in it for you?

Firstly, you get to join a fantastic, friendly, forward-thinking team of people, who will welcome you and are passionate about the work that we do.

We’re part of something bigger, Dalkia is owned by EDF Energy, Britain’s biggest generator of low carbon electricity means we can access the strength of our wider Group, without losing the appeal or agility of being a smaller, but rapidly growing business.

We offer a wide range of benefits and rewards;

• Pension Scheme with 6% employer contribution
• Health cash back plan where you can claim back costs such as dental, optical and medical
• Life assurance at 4 times your basic salary
• Cycle to work scheme
• An electric vehicle scheme – where we help you lease an electric vehicle for a fixed monthly cost to yourself (after 3 months service and post probationary period)
• Access to My Perks, where you can access hundreds of offers to help you save on your purchases (online and in person)
• Access to our training portal and other approved training
• Reimbursement for one professional membership fee relevant to your role
• All the necessary equipment to perform your job role, such as laptop and mobile phone

Due to the high number of applications we have received, we are unable to provide feedback to every applicant. If you have not heard from us within four weeks of submitting your application, please consider your application unsuccessful.

Closing date 18th April 2025