Course Support and Enquiry Officer - Fixed Term Contract

London, England, United Kingdom

12/20/2024

Turning Passion into Purpose.

London South Bank University are excited to be recruiting for the post of Course Support and Enquiry Officer within the Student Operations Department.

This role will be offered on a part time basis at 17.5 hours per week (0.5 FTE) and is a fixed-term contract, currently set to end in November 2026.

Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to the knowledge base, and contribute their skills and drive to wider society.

We are looking for an enthusiastic, pro-active individual to become part of our team, based at the Southwark Campus, contributing to the day-to-day delivery of an effective and efficient service supporting course management, including Course Boards, record maintenance, and welcome and induction activities. You will work with other Professional Service Departments to ensure the smooth running of the interruption and withdrawals processes of students, ensuring that all key stakeholders are informed of any outcomes.

About You:

To be successful as the Course Support and Enquiry Officer you will need to have a strong customer-focused and professional approach for the student facing nature of this team, and will be responsible for responding to students with student administration enquiries in a timely manner. Having knowledge of a student facing enquiry management system and having experience of triaging and responding to requests for information would be an advantage for this role. You will ideally have experience of committee/meeting servicing, and all tasks associated with this.

You will have excellent organisational and administrative skills, meticulous attention to detail, an ability to prioritise workloads and maintain accurate records, meet strict deadlines and perform effectively under pressure.

A full list of key responsibilities and the required skills and experience for this role can be found on the attached Candidate Pack.

Benefits of Working With Us:

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum pro rata, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here .

How to Apply:

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.

For an informal conversation ahead of applying, please contact the hiring manager for this position:

• Ilire Gashi
• Course Support and Enquiry Coordinator
• gashii@lsbu.ac.uk
  
  

Key Dates:

• The closing date for applications is 23:59 on Thursday 16 th January 2025
• Interview/assessment - week commencing 27 th January 2025
  
  

Exact dates for interviews will be confirmed closer to the time. Please kindly note that interviews may be slightly later than the date advertised.

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

This role is not eligible for sponsorship under the UKVI Skilled Worker route.

If you have any questions related to your application, please email the recruitment team staffrecruitment@lsbu.ac.uk

We reserve the right to close the vacancy early, should we receive sufficient applications.