Credit Control Assistant

Petersfield, England, United Kingdom

6/24/2025

Job Description

About Feefo

Feefo is a global customer reviews and insights platform, working with over 4,000 clients worldwide to help them unlock the power of customer feedback. We empower businesses to grow by giving them the tools and data needed to understand and act on their customers’ experiences.

We are seeking a talented and driven finance professional to join our Finance team. This is a key role responsible for managing customer debt, improving cash flow, and supporting wider finance operations through accurate reconciliations and effective stakeholder engagement.

Job Requirements

Person Specification

Essential:

- Experience working in a Finance team.

- Excellent communication and interpersonal skills, confident in speaking with external and internal stakeholders.

- Strong organisational skills and ability to prioritise workload independently.

- Proficient in Microsoft Office Suite, particularly Excel.

- Experience with accounting and CRM systems (NetSuite experience desirable).

Desirable:

- Experience working in an SME or fast-paced technology or services business.

- Proven experience in a credit control or accounts receivable role.

- Qualified or working towards AAT qualification or a similar accounting certification.

- Demonstrated initiative in improving processes or reporting.

Personal Attributes:

- Professional, motivated, and enthusiastic with a high attention to detail.

- Friendly and approachable with a team-oriented mindset.

- Comfortable working in a hybrid environment and contributing to a positive company culture.

Job Responsibilities

Key Responsibilities

Credit Control & Collections

- Contact customers via phone and email to ensure timely debt collection.

- Proactively manage aged debt accounts and escalate appropriately.

- Investigate and resolve customer billing and credit queries.

- Maintain accurate and up-to-date accounting records.

- Produce and analyse debtor reports, highlighting risk and collection trends.

- Contribute to short-term cash flow forecasting and participate in monthly reviews of aged debt and bad debt provisions.

Process Improvement & Reporting

- Monitor and propose improvements to credit control processes.

- Document changes and ensure knowledge sharing across the team.

- Act as a subject matter expert for billing and cash collection processes.

- Support the Finance Manager with ad hoc tasks and reporting projects.

Team Collaboration

- Liaise with Customer Service, Sales, and wider Finance team to provide clear updates on account status.

- Provide cover and support to colleagues in the Credit Control and Finance team, including occasional work on purchase ledger and bank reconciliations.

Job Benefits

Perks

• Feefo embraces a flexible hybrid working pattern 
• Alongside an extensive benefits package, our platform offers a wide range of perks tailored to your needs, including health and wellbeing programs, an electric car scheme, childcare support, and lifestyle options 
• Join one of our working groups focused on what matters most to us – charities, CSR, wellbeing and mental health, social events, DE&I, or graduate programs. 
• Our enhanced family leave policies are there for you when it matters most, helping you balance your career with life’s biggest moments 
• Learning & Development is a big deal here. Whether its chartered memberships, short courses, or career coaching, we’ll help you grow and move forward in your career
• Our performance management process is designed to set you up for success. We’re here to help you achieve your goals and thrive 
• Work alongside a passionate and experienced senior leadership team driving Feefo’s growth with innovative products and technology as a force for good
• Be part of a growing global scale-up dedicated to fostering a diverse and inclusive culture where every team member is celebrated
• Feefo offers a referral scheme - employees can obtain a referral bonus for successfully referring new hires to the company
  

Values
At Feefo, we are committed to creating an environment where authenticity, inclusiveness, and a client-centred approach are at the core of everything we do. 

• Authenticity – We believe in being true to ourselves and our values. We encourage our team members to bring their whole selves to work, fostering a culture of transparency and integrity.
• Inclusiveness – Diversity and inclusion are not just words for us, they are fundamental principles that guide our actions. We are dedicated to creating a workplace where every voice is heard, and every individual is valued. 
• Client-Centred – Our clients are at the heart of our business. We prioritise their needs and strive to exceed their expectations by delivering personalised, high-quality service in every interaction. 
  

At Feefo, we believe that a diverse and inclusive workplace drives innovation and creativity. We are committed to fostering a culture where everyone feels valued, respected, and empowered.
We welcome applications from individuals of all backgrounds, experiences, and perspectives. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, marital status, disability, veteran status, nationality, or any other characteristic protected by law. Together, we strive to create a supportive and equitable environment for all.