Credit Control Assistant

Part Time – 15 hours per week

Fixed term – 6 months

Reporting to the Credit Control Manager, the Credit Control Assistant will be responsible for assisting with the timely collection of payments from our diverse customer base. The Credit Control Assistant will also support the wider team where needed, including reconciliations, reporting, and handling general enquiries.

Requirements:

• Prior experience in a Credit Control position in a SME environment
• Confident on the phone, and willing to make a high volume of phone calls
• Excellent written and verbal communications skills
• Proficient in Microsoft Office including Excel, Word & Outlook
• The ability to manage your own caseload, and organise your own time
• A good knowledge of accounting and CRM systems
• Friendly, approachable and willing to learn and accept feedback
• Enjoys working as part of a team

Responsibilities:

Credit Control

• Contacting customers, predominantly by phone to chase outstanding debt
• Resolve billing and customer credit issues
• Take actions to encourage timely debt payments
• Process payments and refunds
• Update account status records and collection efforts
• Responding promptly to client emails and inbound calls
• Liaising with other teams to advise of customer account status
• Report on collection activity and accounts receivable status