Credit Control Manager

We are seeking an established Credit Control Manager to join a busy team in an exciting period of change.

This is a fantastic opportunity if you are looking for a collections-focused role where you can bring new solutions to make a big impact in a short space of time.

You will be primarily tasked with overseeing all aspects of credit control within your set business area, including managing the credit team, processes, and systems, as well as building and nurturing customer/client relationships and will have a good amount of autonomy as well as an opportunity to manage 4-5 people.

This role is Hybrid (3-4 days per week in our Birmingham city centre HQ)

You will -

• Conduct monthly 1-2-1 meetings with the team and set objectives, target in line with the overall Credit Control team objectives.
• Host a weekly debt call with the business area, driving resolution of large or long-standing overdue debts.
• Establish best practices in credit management across the Business Unit to ensures consistency and efficiency in credit-related activities.
• Collaborating with business stakeholders to align credit management activities in the business unit.
• You will be responsible for achieving cash collection and aged debt reductions targets, ensuring that the Days Sales Outstanding (DSO) metrics are within acceptable ranges.
• You will serve as the primary contact for external credit agencies and solicitors, maintaining strong relationships and leveraging their expertise as needed.
• Identifying improvements within the debt collection process.
• Managing more difficult accounts with a hands-on approach, and achieving settlements and ongoing
• Complete responsibility and accountability for all credit control and AR matters

We need you to bring -

• Demonstrable experience in a demanding CM or CRM role with a focus on collections
• Experience handling complex Debt
• Proven success in a people management role
• Advanced Excel skills
• Strong analytical skills, data focused
• White glove service to ledger management

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here