Credit Controller

We are looking for an experienced Credit Controller to join our finance team. This is a hybrid post, based within our Peterborough office and the post holder will be responsible for the collection of debt on behalf of the Public Sector and Contract Management division. The Credit Controller will work closely with the finance and data administrators/coordinators to resolve any queries from clients and thereby minimise the debt position.

The post holder will join a fast-paced finance team within our multi service office alongside the IT and HR teams. In addition, we are a very sociable office with a variety of different activities for individuals to get involved in, including summer socials and volunteering activities.

We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! In addition, we welcome applications from those seeking flexible or agile working arrangements and can be discussed at the application stage.

Main tasks:

• Maintain the Sales Ledger for the Public Sector and Contract Management division, utilising both Microsoft Business Central and Credit Hound
• Responsible for the reconciliations of all bad debt against each account.
• Work under direction of and report to the Billing & Credit Manager, whilst being able to work on their own initiative on collection of overdue accounts
• Minimise the debtor days, overdue debt and risk of bad debt
• Build excellent working relationships with internal customers to ensure there is continual communication and timely updates on outstanding payments
• Management of key accounts ensuring relationships are built and managed effectively
• Organise and attend meetings with clients or via MS Teams to resolve outstanding debt issues
• Use initiative and imagination to achieve targeted results, whilst maintaining and promoting customer goodwill
• Liaise with the finance and data administrator and coordinator roles in this division in relation to applications and the possible impact on queries and delayed payments.
• Handle queries and resolve problems with our customers within company guidelines and policy
• Set up and maintain accurate and up to date customer details and account records for new and existing customers
• Liaising with senior management regarding payment performance of some accounts that require assistance in collecting debt
• Approval of new customers and checking accurate data and credit limits for new and existing clients
• Providing additional support and absence cover when required for the Credit Control team

This job description is not exhaustive, and the jobholder may be required to undertake additional duties to ensure the smooth running of the department.

What will it take to be successful?

We are seeking someone with experience gained working as Credit Controller. You will have excellent customer service and time management skills. It is crucial to have excellent attention to detail and accuracy, be enthusiastic and pro-active with strong numeral and written analytical skills. Excellent communication and strong interpersonal skills, a team worker with strong problem-solving ability. Fully computer literate with a thorough understanding of MS Office programmes including Excel, Word, and Outlook and Credit Control software such as Credit Hound.