Credit Controller

Leicester, England, United Kingdom

7/12/2024

Date Posted:

2024-07-08

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Goals and Objectives:

• To work as part of the wider Collections Function, dealing with all aspects of credit control to maximize cash collection and cash flow, whilst reducing risk;
• Reducing overdue debt to a minimum, working towards individual and team KPI targets;
• To maintain a high level of customer service at all times;
• Debt collection using telephone, email and letter procedures against monthly cash performance targets.
  
  

Responsibilities:

• Manage credit risk of a large portfolio of customers, including but not restricted to
• Reconciliation of customer accounts
• Follow Otis policies through to sending an account to a 3rd Party service provider where appropriate
• Review Credit Lines to aide growth whilst improving cash flow
• Be a central point for all debt related issues regarding your customer base
• Organize client meetings with Service Managers to facilitate a resolution of unpaid debt;
• Detailing invoice queries and updating the business systems of any reason for non-payment;
• General office duties
• Qualifications/ Experience/Knowledge:
• Office administration and customer service experience are essential
• Knowledge of customer billing requirements and the issues that can arise that lead to a customer dispute are desirable
• Ability to develop strong working relationships with customers and internal stakeholders
• Knowledge of the details of the sales and operational processes in relation to invoicing a customer correctly
• Knowledge of Microsoft Office
  

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

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