Credit Controller

Newcastle Upon Tyne, England, United Kingdom

12/6/2024

We are Printed.com, one of the largest and fastest growing on-line print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you'll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers.

We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers.

We're a growing company with offices in London and Newcastle, looking for team members that are equal parts dynamic and enthusiastic, brimming over with new, original ideas that they just can't wait to share with their team and bring to life.

The Role

Reporting directly to the Finance Controller, responsible for the sales ledger management of two ledgers for the company ensuring accurate and up to date information for internal and external stakeholders.

Primary Duties and Responsibilities:

Duties include the following yet others may be assigned according to the needs of the business:

• Timely and effective collection of all debts and customer payments through calling and emailing customers dependant on value and age
• Deal effectively with customers on a daily basis in a polite and professional manner
• Checking customer credit ratings using experian (or comparable alternative)
• Continual review of customer risk ratings to identify any increased risk of debt recovery
• Daily allocation of BACS receipts into Sage and the website and reconciliation of all Sales Ledger accounts thereof
• Issuing customer statements and reminders in accordance with a monthly timetable
• Deal effectively with third party payment providers (i.e. PayPal, Checkout, etc.) to ensure payments and problems are followed up and resolved where needed
• Provide business support to investigate unusual account activity
• Propose changes to internal processes which will ensure our customer related payment activity is as efficient and secure as possible
• Administration of the legal process surrounding aged debts; including negotiating repayment plans if appropriate to do so
• Identification and resolution of any potential debtor management issues or escalating to the Financial Controller as appropriate including regular reports (minimum fortnightly) to the Financial controller detailing reasons for aged debt/ debtors days
• Respond to external and internal queries efficiently; with follow up action as required
• Liaise with key contacts in the Customer Services team in relation to refunds and credit notes
• Support in covering annual leave of other team members where appropriate.
• Providing accounts information to Financial Controller, Assistant Management Accountant and other internal departments where required; including weekly updates on debt position (standard report)
• Regularly review checkout and paypal accounts for any anomalies and resolve accordingly
• Weekly review of unallocated cash, resolving with the customer where necessary
• Working alongside customer services to deal with credit notes and refunds
• Arranging cover of your daily tasks prior to any annual leave
• Weekly housekeeping of the ledger, writing off pence differences on customer accounts, crediting off bad debt as agreed with the Financial Controller etc. Ensuring a neat, accurate ledger is kept at all times
  
  
  

Requirements

• Must understand the importance of accurate data entry and the impact thereof in the higher level accounts compilation
• Must be able to adhere to strict deadlines
• Able to demonstrate initiative, effectively multi-task and ability to prioritise and organise own workload
• Good excel and accounts package skills
• Demonstrate a proactive approach to continuous improvement
• Must be able to perform well as part of a team and maintain a calm manner under pressure
• Ability to build good relationships with customers, suppliers and colleagues
• Demonstrate good telephone manner, understanding and empathy skills
  
  
  

Benefits

• 22 days holiday, plus 8 days bank holidays
• Staff discounts & Friends and Family discounts
• Cycle to work scheme, Tech Scheme and Employee Loan Scheme
• Breakfast and drinks provided
• Summer and Christmas Parties
• Street food days
• Access to Perkbox and Rightsteps portals