Credit Controller

Credit Controller

Location: Dummer, Basingstoke

Salary: £25,000 - £30,000

To work with customers to collect outstanding balances, and work with other departments to enable trickier debts to be collected.

Responsibilities:

• Actively contact customers who are late with their payments and request prompt payment for a portfolio of customers/companies
• Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected
• Work with customers and other internal departments to resolve issues preventing payment
• Issue credit notes and request refunds where required
• Attend bi-monthly debtors meetings and work with the senior management team at Reigate to clear aged debt.
• Use CRM and sales ledger to monitor debts, plus customer records within the CRM to aid chasing
• Post bank receipts daily for various companies
• May be required to get involved with Direct Debit collections
• Liaise with customer experience team
• Provide summaries of expected bad debts
• Produce daily reports
• Take customer credit card payments
• Answer customer calls and emails
• Monitor payments inboxes
• Any other ad-hoc tasks that are required

Skills & Competencies:

• Positive can-do attitude
• Strong customer service skills
• Strong communication skills, both verbal and written
• Attention to detail
• IT Literate including Excel
• Must be able to travel to other offices as required