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The role holder will be accountable for effective crew management activities, ensuring safety, compliance, and client engagement with a focus on delivering industry leading service. A key focus of this position is ensuring compliance with MLC, STCW, and flag state regulations, while driving crew retention, career development, and workforce stability to support safe and efficient ship operations.
Key Responsibilities
- Client focus – with accountability for managing client enquires and expectations on all personnel functions.
- Overall accountability and responsibility for audit requirements within the Personnel team locally, including ISM, STCW, MLC, ISO, SOC, TMSA and other regulatory bodies.
- Oversee succession planning for senior officers and critical fleet roles to ensure a sustainable talent pipeline.
- People management responsibility for a team in Glasgow – including appraisal and performance requirements.
- Responsibility for the continued development of direct reports in the crewing team, including wider succession and workforce planning, engaging in all Company initiatives as required.
- Act as a Company ambassador, representing the Company and promoting our core values and behaviours, ensuring consistency and integrity in all communications and interactions.
- Lead crew retention, performance, and engagement metrics, identifying areas for improvement.
- Communicate regulatory and policy changes to all stakeholders and report any impact on service provision.
- Drive continuous improvement initiatives within the teams both in Glasgow, Mumbai and all manning offices – leveraging on best practice and technology
- Drive improvements with COMPAS, including scheduling and other crewing capabilities, to drive greater efficiency
- Accountability to manage scheduling cost requirements as directed by the Fleet Manager.
- Drive key efficiencies within the department annually in line with wider Company objectives – evidencing and engaging with our Business Control and BITT teams to support, as necessary.
- Deputise as required for the Head of Marine Personnel - Operations in their absence.
- Oversee the end-to-end seafarer journey in relation to disciplinary and Personnel matters - ensuring compliance against P010 procedures and regulatory requirements.
- Responsible for implementation of the strategy set by the Head of Marine Personnel Operations with respect to the service delivery of the satellite offices.
- Accountable for MLC compliance with respect to crewing operations including DMLC II compliance.
- Oversee Standards for Training, Certificate and Watchkeeping Convention (STCW) including certification requirements by rank, updates as well as ensuring greater knowledge and understanding within the local manning team.
- Ensure continuous professional development for seafarers, aligning training programs with operational needs and regulatory changes.
- Promote a strong safety and leadership culture within the fleet through officer development programs and engagement initiatives.
- Drive the adoption of technology and digital solutions to enhance crew competence, training delivery, and performance tracking.
- Attend and represent the Company as required, at network and client functions, with a focus on continually developing professional network both in the UK and internationally.
- Occasional travel as required to group Company and client offices.
Other tasks and adhoc project work as deemed necessary and relevant by the Company.
Candidate Requirements
- Degree qualified or equivalent experience within the crewing sphere
- Extensive experience in the maritime industry – with an ability to work in a global manning team with shared goals and objectives.
- Extensive knowledge and understanding of regulatory frameworks including MLC, ISM, STCW amongst others.
- Extensive experience managing both internal and external stakeholders, with an ability to influence and negotiate as required.
- Proven client facing/customer service skills with experience managing complex and challenging situations.
- Proven experience delivering against KPI’s/SLAs with a focus on client engagement and deliverables.
- Demonstrable experience in developing teams and building awareness of our culture and values within the business.
- Excellent interpersonal skills with an ability to tailor communication style as required
- Active listener – cultivating an open communication environment within the team.
- Ability to manage multiple demands within the crewing function
- Ability to manage complex problems without the need to escalate.
- Demonstrated autonomy with a focus on process improvement within the function – experience driving initiatives.
- Ability to make logical and swift decisions as necessary
- Extensive experience presenting data and industry updates to a diverse audience globally
- Proficient in all MS office packages including word, excel and PowerPoint
