CRM Assistant
Company
Location
Manchester, England, United Kingdom
Posted At
5/2/2025
Advertise with us by contacting: [email protected]
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Description
Role Purpose
JOB DESCRIPTION
The purpose of the CRM Assistant is to support with the strategy, building and distribution of marketing emails, as well as reviewing email performance across several of our sporting partners (e.g. Everton, England FA, NBA etc). Delivering the right experience to the right fan, at the right time.
Responsibilities
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
JOB DESCRIPTION
The purpose of the CRM Assistant is to support with the strategy, building and distribution of marketing emails, as well as reviewing email performance across several of our sporting partners (e.g. Everton, England FA, NBA etc). Delivering the right experience to the right fan, at the right time.
Responsibilities
- Support the wider CRM team with ownership of the email marketing plan for a variety of our sporting partners, as well as the building and distribution of these sends
- Work closely with the ecommerce team to align messaging, content and support trading needs for the partners you’ll be working with
- Report on email channel performance and make recommendations for improvement or testing strategies for email channel to key stakeholders in the business (creative and ecommerce teams, wider CRM team and partners)
- Conduct territory analysis to ensure email content and timings are optimized for maximum return across key markets and audiences
- Manage and prioritise requests from partners, as well as maintaining trigger and transactional emails for the partners you’ll be working with
- Support the wider CRM team and Manager with wider CRM projects to help grow and develop the channel
- Ideally, 1+ years digital marketing or CRM experience with knowledge and experience working within an ESP, or recent marketing graduate/apprentice
- Confident with Excel, reviewing data and presenting key learnings
- Planning workload and emails effectively across different time zones and segments
- Great attention to detail
- Experience of delivering requests and requirements on time and to deadlines
- A fan of sports/sporting industry
- Strategic thinker and commercially minded
- Eager to learn with a positive can-do attitude
- Strong planning & organisational skills
- Inquisitive approach, not afraid to ask questions
- Team player
- Excellent Communicator – able to communicate on all levels, both externally and internally
- Customer focused
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
- Build Championship Teams
- Obsessed with Fans
- Limitless Entrepreneurial Spirit
- Determined and Relentless Mindset
Advertise with us by contacting: [email protected]
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