CRM Assistant, Skincare & Wellness

London, England, United Kingdom

5/29/2025

Job description:

The Opportunity

We’re looking for a proactive and detail-oriented CRM Assistant to join our dynamic Skincare & Wellness CRM team. You’ll support the CRM Manager in end-to-end planning and execution of global CRM communications across multiple brands and markets with the aim to drive consumer engagement and retention.

What you'll get to do

• Assist in the planning, execution, and reporting of engaging CRM campaigns across multiple channels (email, SMS, etc.).
• Work closely with internal teams (Creative, Digital, Analytics) to coordinate campaign assets and timelines.
• Help CRM Manager to monitor campaign performance and provide weekly insights to support continuous improvement.
• Support testing strategies (A/B testing, deliverability, personalisation).
• Stay up to date with CRM trends and best practices, particularly within the skincare and wellness industry.

We'd love to meet you if you have

• 1–2 years’ experience in CRM, digital marketing, or a related field.
• Familiarity with CRM platforms (Braze, Bloomreach, Salesforce Marketing Cloud, Klaviyo, or similar).
• Basic understanding of customer segmentation, data privacy (GDPR), and email marketing principles.
• Strong attention to detail and excellent organisational skills.
• Passion for skincare, wellness, and delivering great customer experiences
• Eager to learn, collaborate, and grow within a fast-paced environment.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package