CRM Manager
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🎯 We’re hiring: CRM Manager
đź“Ť Location: London (Hybrid) | đź’Ľ Sector: Financial Services & Loyalty-Tech
At Reward, we don’t just power loyalty — we redefine it. Our platform helps global banks and top retailers connect with customers in meaningful, data-driven ways. From Barclays to McDonald’s, our clients trust us to turn everyday spending into long-term loyalty. 💳✨
Now, we’re looking for a CRM Manager who can lead the charge.
🚀 What’s the role?
As CRM Manager, you’ll take the reins on strategic CRM programmes across some of the world’s leading financial institutions. This is a client-facing, performance-focused role where you'll shape lifecycle strategies, lead multichannel campaigns, and use data to push boundaries and drive commercial results.
🔍 What you’ll be doing:
- Own end-to-end CRM strategy, planning, and execution for top-tier clients
- Manage multichannel campaigns (email, push, in-app, SMS) across the customer lifecycle
- Lead client conversations and turn performance data into actionable insight
- Collaborate with internal teams to deliver seamless campaign execution
- Champion CRM best practice and continuous testing for ongoing optimisation
🧠What we’re looking for:
- Proven experience in CRM, campaign management, or client-side account management
- Hands-on with CRM platforms (Braze is a huge plus) – SFMC, Dotdigital also welcome
- A strategic thinker with a commercial mindset and eye for performance
- Data-literate, results-driven, and comfortable presenting to clients
- Agile, organised, and thrive in fast-paced environments
🌍 Why join us?
At Reward, you’ll be part of a purpose-led scale-up that’s already made a global impact — with over $1 billion given back to consumers worldwide. With recent recognition in The Independent’s E2ETech100 list, this is your chance to join a high-growth company doing big things in loyalty and commerce media.
📩 Ready to lead CRM for the world’s biggest brands? Apply now.
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