CRS Systems Engineer Team Lead

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Control Room Solutions (CRS) provides the backbone for emergency response in the UK & Europe. Our applications help 999 operators respond to inputs from the public and dispatch out nearby responders, enabling the right response when every second counts.

Our team has grown from a small startup to the leading product suite for Fire & Police agencies in the course of several years. We are shaping the future of public safety, transforming command centres with advanced technology, delivered as software as a service. We believe that everyone in the CRS team can be a catalyst and help our customers save lives. Our team consists of the brightest citizen minds combined with best-in-class industry experts who have lived the problems of our customers.

CRS is a mission critical secure control room solution providing integrated voice, data and multimedia communications hub, and incident management, to harness the power of a software as a service, simplifying control room IT management and reducing risk with ongoing enhanced communication functionality to meet the needs of the UK’s emergency services.

Job Description

This role will be primarily remote, with occasional trips to our offices and customer sites.

We are looking for an enthusiastic, technically-minded individual who will lead the Systems Engineering function responsible for all CommandCentral CRS deployments, both current and in the future as we transition to a DevOps model. The role of the Systems Engineer Team Lead will have direct line management of the Systems Engineering team, and will be responsible for shaping our long-term deployment strategy, driving our organisation-wide adoption of DevOps, and achieving ambitious availability targets for customers.

You are a subject matter expert and will be responsible for planning the activities of the team on a day to day basis. This involves planning workloads, delegating tasks and managing competing demands. You will also be hands on, assisting with the daily operation of the organisation where appropriate.

Dimensions/Scope:

Reports to Head of CRS Technical Operations.

Competencies, Responsibilities and Accountabilities:

• Day-to-day management of the Systems Engineering function, including workload management and administration duties such as performing one-to-ones.
• Grow the team through training and recruitment where appropriate to manage increasing demand.
• The Product is primarily targeted at Emergency Services to respond to life-critical situations. A risk-averse approach is imperative.
• Provide assistance to pre-sales and the bid team.
• Occasional customer contact is to be expected.

You will work with our Technical Project Managers to manage the competing demands of resource requirements and implement a plan to ensure resources are utilised effectively. You will also drive improvements within the organisation to implement more effective processes and procedures to improve quality and time to delivery.

Supports the pre-sales and bid processes to ensure our solution proposals are fully designed and documented.

Full Time, Home Worker, with travel to UK and occasionally International locations.

Basic Requirements

Technical Expertise

Academic and Technical Qualifications:

Must Have

• Ability to attain NPPV3 and SC clearance. Must be a resident of the UK for a minimum of 3 years to obtain.
• Previous team leadership or line management experience.
• Strong troubleshooting and problem-solving skills.
• Strong business/customer facing experience.
• Fundamental Knowledge of System Level Design.
• Fundamental Knowledge of network principles (including security), WAN technologies and routing.
• Fundamental Knowledge of Microsoft Server Family including Server Core.
• Experience/support of Microsoft Server High availability including clustering, IIS (web hosting), Application Request Routing, files shares.
• Experience/support of Microsoft SQL.
• Experience with implementing or managing a DevOps delivery model.

Desirable

• Experience and/or knowledge of architecting or supporting Azure.
• Experience and/or knowledge of architecting or supporting VMware and NSX.
• Experience working with Radio (TETRA, DMR, Broadband PTT etc.) communications systems.
• Experience working with CAD (Computer Aided Dispatch) solutions would be advantageous.
• Experience/support VOIP.
• Experience with SIP technologies.
• Exposure to REST API interfaces.

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.