Customer Account Executive

Manpower are currently seeking an interim Customer Account Executive , to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.

The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £48,000 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

Key Accountabilities

• Lead New Revenue Streams Home Care and Personal Care businesses.
• Lead the relationship and be the day-to-day interface with key distributors.
• Collaborating to grow the business through volume forecasting, initiating orders and modelling promotions whilst supporting on HC & PC initiatives with other customers in the channel, including: TikTok Shop, Amazon Marketplace and Just My Look.
• Build and develop existing and new strategic relationships with key stakeholders internally and externally.
• Work with the wider Amazon team to optimise the 1P/2P/3P strategy to maximise Amazon marketplace.
• Work with the eComm Digital Hubs to build & activate online Events, launch NPD and drive core of the core activations.
• Deliver key Category initiatives e.g., Cost Price Changes, Brand Activation and new product launches.
• End-to-end P&L responsibility to deliver consistent, competitive, and profitable growth.
• Deliver Underlying Sales Growth (Turnover), Customer Profitability and Market Share growth.
• Aligning utilisation of BMI spend with business units to deliver aligned targets across Search and Display
• Deliver short term volume and spend forecast aligned to our monthly forecast process – securing the opportunities to accelerate growth and manage risks.
• Inspire the broader business teams on the opportunities and insights in the channel.
• Drive capability across the wider eCommerce team as well as driving better knowledge and understanding in the wider business.

Key Requirements

• Background of high-performance experience in sales/account management. Amazon or eCommerce account management experience preferential.
• Sharp Financial acumen to own a P&L, deliver monthly and annual business targets as well as judgement, creativity and insight to assess and build new business models.
• Strong leadership skills and ability to influence key senior stakeholders.
• Ability to build and lead strong external customer relationships as well as internal cross functional relationships.
• High level analytical skills alongside the ability to share insights and learnings across the eCommerce team, bringing others on the journey with you.

Additional Information

Kingston working environment:

• Contractors who are based at Kingston will be eligible to get free parking at a local carpark
• There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products.
• A canteen
• A Gym is available for use on the Ground Floor (with subscription).
• Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.