Customer Advisor - Fleet

Customer Advisor - Fleet

Hybrid Role - Milton Keynes

Part Time Permanent - 31 hours per week

Salary Starting from £23,200 (FTE) + 27 Days Holiday + Generous Benefits

Closing Date: 3rd January 2025

VWFS|FLEET is dedicated to the delivery of a comprehensive range of products and services, specialising in the growth and development of our contract hire portfolio to the Corporate and fleet customer. The role of the Customer Advisor - Fleet will work within our award winning fleet department to order and deliver new vehicles whilst building customer and supplier relationships. The role is vital in the delivery of service excellence to the VWFS|FLEET

We're proud to represent many of the leading automotive brands in the world. It's our job to make sure that every interaction is as simple and enjoyable as possible.

We're looking for people that can support in the delivery of excellent customer service each and every time. You may be delivering this service through email or on the phone so we need someone that's comfortable with all communication methods with strong attention to detail.

If this could be you, read on….

Your day to day:

• Responding to enquiries, mainly by phone and email.
• Entering / handling customer data, ensuring that processing procedures and response time guidelines are followed, with speed and accuracy.
• Processing vehicle orders weekly, keeping systems and customers updated.
• Liaison between the customer and the dealership for vehicle delivery details
• Payment of supplier vehicle invoices
• Responding on email/admin queries and using outbound calls as a 'one and done' to get the right customer outcomes
• Taking responsibility for ensuring that excellent customer service is delivered at all times
• Ensure clarity and understanding of a customers' requirement by providing proactive customer service, with excellent industry and product knowledge.
• Monitoring, diarising and completing daily administration tasks.

Desired Skills and Experience:

• Comfortable speaking with customers on the phone
• Sense of urgency and motivated to respond swiftly
• PC Literate
• Excellent written and spoken communication capabilities
• Strong customer service focus is essential
• An understanding of the Data Protection Act and Consumer Credit Act is desirable
• Ability to communicate and negotiate effectively both verbally and written.
• Attention to detail with a high degree of accuracy.

What's in it for you?

• Salary Starting from £23,200 (FTE)
• Access to our Company Car discounted loan car scheme - contract dependant
• Discretionary bonus
• 27 days holiday (Pro rata) + Bank Holidays
• Free parking onsite
• Access to an exclusive deals and discounts website plus so much more

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements, we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer. The hybrid working policy can be applied differently at departmental level as the role requires. We would also expect new colleagues joining us to work from the office for the entirety of their training period until competent in role.