About The Role
Customer Advisor – Metering Operations South
Permanent Full time 37 hours per week
Salary £26,406 to £33,007 per annum dependent on experience
Location Hanningfield, Chelmsford, Essex
About The Role
We have a great opportunity for someone to join our busy
Metering Operations team as a Customer Advisor.
Delivering an unrivalled customer experience is critical to success in our business ambition to be national leader within the water industry. This role requires an individual who is demonstrably passionate about providing the best possible levels of customer service.
Once in role you will be supporting our field-based staff in activities across both our smart and traditional meter portfolio, booking appointments with our customers for a Meter Technician and Technical Representatives visit to take place, Planning & Scheduling for large field-based teams and monitoring and following up on outstanding issues and carrying our meter integrity updates.
You will ideally have a good geographical knowledge of the Essex region along with experience of Customer Service and Planning and Scheduling work for a busy field-based team working to several different service level agreements.
The role requires you to work 37 hours per week, working 5 days out of 7, Monday to Saturday between the hours of 07:00 to 18:00.
About You
We’re looking for you to be highly organised and experienced in dealing with multiple demands whilst staying calm under pressure, along with experience of working in a customer facing environment and always delivering world class levels of service.
You’ll have proven experience of planning work for busy teams and be willing to support others where necessary. Experience of working in a target driven environment is essential.
A background in customer service is essential as well as proven experience of communicating both over the phone and in writing. You will use various in-house systems alongside all Microsoft packages, so strong computer literacy skills are essential.
Knowledge of our in-house systems CC&B, Temetra, Mas Manage & OFS is an advantage, however, full training will be given to the right candidate.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. Please note this role may require a DBS to be completed prior to employment
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
About Us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG At a Glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
- Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
- Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shopping, travel and more.
- Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
- Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
- Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
- Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
About Us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
