Customer Champion
Company
Location
Kingston Upon Hull, England, United Kingdom
Posted At
3/31/2025
Advertise with us by contacting: [email protected]
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with KCOM. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Customer Champion (Permanent, Full time)
Deliver exceptional service, every time!
Are you passionate about providing exceptional customer service? Do you love problem-solving and making a real difference in people’s lives? If so, we’d love to hear from you!
As a Customer Champion, you’ll be the first point of contact for our Retail Consumer customers, delivering a warm, friendly, and high-quality service across multiple contact channels. Whether it’s assisting with technical issues, account queries, or guiding customers towards self-service solutions, you’ll be there to support them every step of the way.
We believe in making life easier and better for our customers, and you’ll play a key role in ensuring they get the most from their broadband service—resolving queries first time and delivering a consistently outstanding experience.
Salary - £24,570 per annum (fixed)
Location - Carr Lane, Hull (Flexible hybrid working will be available after full training is complete)
Advert Closing Date – 14th April 2025
Act fast – seize the opportunity to join KCOM, as we reserve the right to close the vacancy sooner than the published date.
Assessment Centre dates – confirmed after advert closing date
Start date in the role - 2nd June 2025
Training – Classroom based; you will need to commit to working your first 4 to 6 weeks from office
Hours - Monday to Sunday, 8am – 8pm on a rota basis
Assessment Process
If shortlisted, you’ll need to complete a short 10-minute online assessment. If successful, you’ll be invited to attend an in-person assessment day at our Carr Lane office, which typically lasts around 2 hours.
Key Responsibilities
At KCOM, We’re Proud To Have a Friendly And Respectful Customer Base, And Instances Of Abuse Are Rare. However, We Believe That No One Should Ever Have To Face Abuse, Harassment, Or Threats While Simply Doing Their Job. That’s Why We Introduced Our Service With Respect Policy, Ensuring
Perks And Benefits
KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
No agency applications will be considered for this vacancy at this time.
Deliver exceptional service, every time!
Are you passionate about providing exceptional customer service? Do you love problem-solving and making a real difference in people’s lives? If so, we’d love to hear from you!
As a Customer Champion, you’ll be the first point of contact for our Retail Consumer customers, delivering a warm, friendly, and high-quality service across multiple contact channels. Whether it’s assisting with technical issues, account queries, or guiding customers towards self-service solutions, you’ll be there to support them every step of the way.
We believe in making life easier and better for our customers, and you’ll play a key role in ensuring they get the most from their broadband service—resolving queries first time and delivering a consistently outstanding experience.
Salary - £24,570 per annum (fixed)
Location - Carr Lane, Hull (Flexible hybrid working will be available after full training is complete)
Advert Closing Date – 14th April 2025
Act fast – seize the opportunity to join KCOM, as we reserve the right to close the vacancy sooner than the published date.
Assessment Centre dates – confirmed after advert closing date
Start date in the role - 2nd June 2025
Training – Classroom based; you will need to commit to working your first 4 to 6 weeks from office
Hours - Monday to Sunday, 8am – 8pm on a rota basis
Assessment Process
If shortlisted, you’ll need to complete a short 10-minute online assessment. If successful, you’ll be invited to attend an in-person assessment day at our Carr Lane office, which typically lasts around 2 hours.
Key Responsibilities
- Building instant rapport with customers, listening to their needs, and understanding how we can help.
- Taking ownership of customer queries, seeing them through to resolution with confidence and care.
- Delivering a high standard of service on every interaction—no matter the issue.
- Problem-solving and using initiative to resolve issues wherever possible, escalating when needed.
- Thriving in a team environment while also working independently during quieter periods.
- Staying resilient and adaptable to handle high call volumes and unexpected service challenges.
- Driving continuous improvement by identifying recurring issues and helping to refine our processes.
- Getting things right first time to prevent repeat customer calls and ensure satisfaction.
- A passion for customer service – you genuinely enjoy helping people and solving problems.
- Excellent communication skills – both written and verbal.
- Confidence, resilience, and adaptability – able to handle a fast-paced, ever-changing environment.
- A positive, solutions-focused mindset – always looking for ways to make things easier for the customer.
- Previous customer service experience – whether in a call centre, retail, hospitality, or another customer-facing role.
- Desirable (but not essential!) - Knowledge of broadband services.
At KCOM, We’re Proud To Have a Friendly And Respectful Customer Base, And Instances Of Abuse Are Rare. However, We Believe That No One Should Ever Have To Face Abuse, Harassment, Or Threats While Simply Doing Their Job. That’s Why We Introduced Our Service With Respect Policy, Ensuring
- You have the right to remove yourself from abusive situations.
- Managers will fully support you and act when incidents occur.
- Customers are held accountable for unacceptable behaviour, with clear consequences for repeat offenders.
Perks And Benefits
- 28 days holidays plus bank holidays
- Excellent Pension Scheme with generous employer contributions
- Volunteering days
- Life Assurance and Income Protection
- Corporate Discount schemes
- We support hybrid and remote working
- A variety of health, wellbeing and lifestyle benefits to choose from
KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
No agency applications will be considered for this vacancy at this time.
Advertise with us by contacting: [email protected]
Hunt UK Visa Sponsors
Copyright © 2025