Customer Data Onboarding Consultant

Why choose Valpak?

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

Overall Purpose

We are seeking a highly motivated and results-driven Onboarding Consultant to oversee the customer onboarding process for all data management services including Packaging, WEEE, Batteries and Plastic Tax amongst others. They will use their skills in process management to efficiently and accurately onboard clients into EPIC and ensure all customers have an excellent onboarding experience. The Onboarding Consultant will have a focus on international regulations and services.

The position requires strong technical understanding of Valpak’s data processes and collaboration with Account Managers. They will be responsible for communicating with the account to receive the necessary data, setting up any relevant data tool and DSF rules as well as completing any EPIC processes required prior to completion of retrospective or forecast submissions. Once set up with the overseas compliance schemes they will hand the submission over to the Account Manager.

Requirements

Onboarding of customers

• Ensure that onboarding is completed within agreed timeframes and to a high level of accuracy to maximise recognisable revenue
• Develop a standard process for onboarding customers into EPIC
• Continually improve the onboarding processes and identifying opportunities to make the process more efficient
• Review contracts to ensure the scope of work agreed to is being met

Deliver excellent customer service

• Work alongside Account Managers to develop and maintain strong relationships with clients
• Effectively communicate data requirements to clients to ensure we receive the best quality data possible

Accurately complete late submissions for International Packaging and Plastic Tax

• Ensure that all required environmental data (including but not limited to weights information) is collated appropriately
• Utilise EPIC to analyse weights data and complete late submissions
• Use data and communication skills to provide useful information for accounts regarding the submissions to aid them in the verification process

Collaborate effectively internally

• Communicate effectively with the International Admin team against data progress for registrations
• Once onboarded provide the Account Manager with a thorough data handover and ensure methodologies are provided
• Support in the sales process as required

Skills

• Ideally at least one year of experience within a data management role and a strong understanding of EPIC processes
• Excellent planning and organisational skills
• Ability to communicate effectively
• Analytical and goal orientated mindset
• Self motivated

Qualifications

• Minimum: Educated to at least A level standard or equivalent
• Desirable: Educated to Degree level or equivalent.
• Previous operational data experience

Benefits

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays
• Option to buy and sell up to 10 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives
• Volunteering day

We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date