Customer Delivery Executive

London, England, United Kingdom

12/19/2024

Customer Delivery Executive – Join a Purpose-Driven Team at Social Value Portal!

We're growing to support our mission of delivering £100bn in social value by empowering organisations to drive positive change for people, places, and the planet. Enjoy a rewarding career with standout benefits, a competitive salary of up to £38,000, 25 days of holiday, your birthday off, private medical insurance, and a £400 annual learning budget.

At Social Value Portal, you'll play a vital role in helping organisations maximise their impact, working from our London office 2-3 days a week with the flexibility of hybrid arrangements. Click to Apply and be part of a team that values collaboration, transformation, and community!

About Us

Social Value Portal is the UK leader in measuring, managing, and reporting social value. Through our user-friendly platform and consultancy services, we've unlocked over £47bn of social value. Now, with Series B funding, we're expanding internationally to further our mission.

Your Responsibilities

As a Customer Delivery Executive, you will:

• Onboard suppliers to our platform, ensuring they understand and utilise our Social Value TOM System.
• Build and nurture relationships with supply chain participants to improve satisfaction, retention, and engagement.
• Host training webinars and provide ongoing support to drive adoption of our products and services.
• Monitor project metrics to identify opportunities for improvement and proactively engage users.
• Collaborate with internal teams to communicate user feedback and support marketing efforts with success stories.
• Act as a key point of contact for contract managers, helping suppliers meet their social value targets.
• Empower suppliers through our Social Value Academy and encourage them to maximise their impact.
  
  

What You Bring

• Experience in customer-facing roles, ideally within SaaS or technical solutions.
• Strong communication skills and a proven ability to build and manage relationships.
• Knowledge of customer success principles and an understanding of sales processes.
• A proven background of onboarding within a SaaS environment.
• Experience using CRM software, ideally Salesforce.
• Analytical mindset with a focus on continuous improvement.
• Alignment with our core values: accountability, collaboration, community, and transformation.
  
  

What We Offer

• Competitive salary (up to £38,000, depending on experience).
• 25 days of holiday + UK bank holidays + your birthday off.
• 6 paid volunteering days annually.
• Enhanced parental leave (6 months fully paid maternity, 1 month fully paid paternity).
• Private medical insurance, cycle-to-work scheme, and an electric vehicle scheme.
• Flexible working arrangements and opportunities for professional growth.
  
  

Join our inclusive and diverse team where everyone is celebrated and empowered to thrive. Your work will have a direct impact on delivering social value for communities worldwide.

Click to Apply and become part of our transformative journey!