Customer Delivery Manager
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Life on the team
Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're leading virtual teams or liaising directly with key stakeholders, you'll play a vital role in shaping and supporting the services that keep our customers thriving. Expect variety, challenge, and the opportunity to make a real difference—every single day.
What you'll do
As a Customer Delivery Manager, you’ll take charge of service delivery for one or more major customers. You’ll ensure we meet (and exceed!) performance, quality, and satisfaction targets—while keeping a sharp eye on contractual and financial success.
Here’s how you’ll make an impact:
- Lead, inspire, and support both direct and virtual teams across multiple service lines
- Build strong relationships with customers, ensuring we're always aligned to their evolving needs
- Monitor and report on service performance, driving continuous improvement
- Identify and manage service risks, issues, and opportunities
- Collaborate with internal and external partners across a supplier ecosystem
- Actively contribute to account strategy, communications, and people development plans
- Support on-call major incident management on a rota basis
What you'll need
We’re looking for someone who’s more than a manager—you’re a motivator, collaborator, and trusted advisor.
To thrive in this role, you’ll bring:
- A team-first mindset with a “One Customer, One Team” approach
- A collaborative and inclusive leadership style, with the ability to engage and inspire
- Strong stakeholder management skills and a flair for relationship-building
- Curiosity and creativity—always seeking better ways to add value
- Excellent presentation, communication, and data analysis skills
- ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy
- Confidence in Excel and PowerPoint, with a keen eye for trends and insights
Please note: This role is primarily remote, with occasional in-person meetings (up to once or twice a month) in Sheffield, Nottingham, or Manchester.
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