Customer Due Diligence (CDD) Administrator

We’re looking for a talented Administrator to join our Corporate & Charities CDD Team at Charities Aid Foundation (CAF).

You will be an integral part of our award-winning team, who conduct customer due diligence on new and existing customers.

You’ll also support the Team Manager and CDD Analysts with workflow related admin tasks and ensure an excellent level of service is provided.

What you’ll do

At CAF, every one of us contributes to our impact, and as a CDD Administrator you too will play an integral part in what we do.

As a CDD Administrator you will:

• Assist in the management of workflow and allocation of work to other team members.
• Checking all ID & V documents are in line with processes
• Assist in reporting and audits across the team as directed by Line Manager.
• Contribute to the development and improvement of processes
• To respond to enquiries from customers in accordance with CAF standards, SLAs and KPIs and to provide a professional, timely and efficient service.
• To provide assistance to the analysts within the team in chasing outstanding requirements in line with current regulations via telephone and email.

Who you’ll be

This role is for you if you have experience of working in a CDD team, specifically for Corporate and Charities:

• You’ll have substantial experience working in an administrative role, previous CDD knowledge preferred.
• Be able to manage and prioritise duties in a fast paced environment
• Have excellent attention to detail, thorough and well organised
• Be a problem solver with a can-do positive attitude
• Have a background in telephony (outbound calling)

What’s in it for you

At CAF you will receive:

• Permanent hybrid ways of working where roles allow
• Six weeks holiday plus bank holidays
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better-than-market employer contribution options
• Social impact benefit schemes

About CAF

At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

If you are interested in joining us as our Customer Due Diligence (CDD) Administrator and being part of an organisation who are people focused and are “Together Building Opportunity” please click on the apply button and you will be redirected to CAF jobs portal where you can find out more about the position and apply.

We would love to hear from you!

Job Reference: AG064