Customer Enablement Manager - 5253

Cambridge, England, United Kingdom

1/10/2025

Job Title: Customer Enablement Manager

Salary: £34,500 - £44,850

Location: Cambridge, UK (with some flexibility for hybrid working)

Contract: Permanent/Full time (35 hours per week)

Are you ready to make a difference to an exciting, complex digital organisation?

We have an exciting opportunity for a Customer Enablement Manager to join a passionate, fast-paced environment providing world class support to our millions of customers around the world.  

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About The Role

This role is crucial in supporting the Head of Customer Enablement in managing operational activities and achieving strategic goals. The Customer Enablement Manager will ensure the team functions as a vital support element within the Sales team, collaborating closely to maximize revenue, profit, and market share across all Cambridge Academic content and formats.

Key areas of responsibility include:

• Team management and leadership. The role will also have responsibility for transformation over time, assisting the Head of Customer Enablement to make a team transition.
• Providing a central link between departments: connecting the institutional sales teams with shared services functions and other departments within Cambridge University Press
• Process improvement and a continuing search for improvements for our customer experience
  
  

About You

As our next Customer Enablement Manager, you will have previous sales or customer service experience with strong Salesforce or other CRM system knowledge. You will have a background in a technology, web or publishing organisation.

You will have the leadership and development skills required to drive consistency and high standards of work across an international team. You will have a track record of tackling operational challenges through problem-solving and innovation. Some of your qualities will include diligence, thorough organisation, and resilience.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards And Benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes
  
  

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis. With a closing date for applications being Sunday 26th January 2025, however, this is a rolling campaign, and therefore we will conduct interviews as and when candidates apply. We reserve the right to close this vacancy once we have received sufficient applications for the role. Therefore, if you are interested in this exciting opportunity, we encourage you to submit your application as early as possible.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.