Customer Insight Analyst
Location
Durham, England, United Kingdom
Posted At
2/3/2025
Advertise with us by contacting: [email protected]
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with NWG (Northumbrian Water Group). For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
About The Role
Customer Insights Analyst
Full time
Up to 12 Months fixed term contract
Salary From £33,466 Up To £41,833 Depending On Experience
Location Pity Me, Durham/Hybrid working
About The Role
The Customer Insights Analyst role focuses on creating and understanding customer insights to shape and deliver future experience improvements and our understanding of customer perception, motivation and behaviour. Our goal is to deliver world class customer service - this role plays a key part in achieving this.
This critical role will work with all of our data to provide clear and actionable customer research insights on customer experience on a regular and ad hoc basis. Through effectively liaising with a wide range of key stakeholders, the actionable insight will be efficiently delivered to support the achievement of personalised and unrivalled service experiences.
The post-holder will work as part of the Customer Insights and broader Strategy and Experience team to exceed business objectives and targets by driving high levels of performance.
Provision of business intelligence is key, such that people and teams across the business have the insight and management information available to enable the delivery of first-time resolution of customer contact.
About You
We are looking for an experienced Insights Analyst to join our established team and experience of using tools such as Microsoft Excel and Power BI would be desirable. While technical data analysis skills and experience will be needed, the key skill the successful candidate will bring will be the ability to turn data into useful, relevant insights, and be able to communicate these insights effectively across all levels of our business. We are looking for a candidate who can engage effectively with multiple stakeholders, understand their insight needs and be able to provide them with actionable insights which can lead to real changes within the business where appropriate.
This role would be well suited either to a candidate already working as an Insights Analyst or an experienced analyst with demonstrable experience of engaging with non-technical audiences. Ideal for an enthusiastic analyst with experience in a contact centre or service focused environment which would be an essential attribute. You will be passionate about providing the best possible levels of customer service and experience. You will demonstrate a true sense of inquisitiveness and have a drive to understand the root cause of any issue or opportunity.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
Please note this role may require a DBS to be completed prior to employment
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
About Us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer were committed to having a diverse community represented across our business.
Were aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG At a Glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
Were a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our Tap Into benefits include:
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our Values Are:
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
Our gallery
Previous Next
Colleague Benefits
Were the great company we are because of you our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
Customer Insights Analyst
Full time
Up to 12 Months fixed term contract
Salary From £33,466 Up To £41,833 Depending On Experience
Location Pity Me, Durham/Hybrid working
About The Role
The Customer Insights Analyst role focuses on creating and understanding customer insights to shape and deliver future experience improvements and our understanding of customer perception, motivation and behaviour. Our goal is to deliver world class customer service - this role plays a key part in achieving this.
This critical role will work with all of our data to provide clear and actionable customer research insights on customer experience on a regular and ad hoc basis. Through effectively liaising with a wide range of key stakeholders, the actionable insight will be efficiently delivered to support the achievement of personalised and unrivalled service experiences.
The post-holder will work as part of the Customer Insights and broader Strategy and Experience team to exceed business objectives and targets by driving high levels of performance.
Provision of business intelligence is key, such that people and teams across the business have the insight and management information available to enable the delivery of first-time resolution of customer contact.
About You
We are looking for an experienced Insights Analyst to join our established team and experience of using tools such as Microsoft Excel and Power BI would be desirable. While technical data analysis skills and experience will be needed, the key skill the successful candidate will bring will be the ability to turn data into useful, relevant insights, and be able to communicate these insights effectively across all levels of our business. We are looking for a candidate who can engage effectively with multiple stakeholders, understand their insight needs and be able to provide them with actionable insights which can lead to real changes within the business where appropriate.
This role would be well suited either to a candidate already working as an Insights Analyst or an experienced analyst with demonstrable experience of engaging with non-technical audiences. Ideal for an enthusiastic analyst with experience in a contact centre or service focused environment which would be an essential attribute. You will be passionate about providing the best possible levels of customer service and experience. You will demonstrate a true sense of inquisitiveness and have a drive to understand the root cause of any issue or opportunity.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
Please note this role may require a DBS to be completed prior to employment
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
About Us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer were committed to having a diverse community represented across our business.
Were aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG At a Glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
Were a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our Tap Into benefits include:
- Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Years Eve. Theres also the option to buy or sell holidays.
- Company pension scheme, where well double match your contributions up to an employer contribution of 10%.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shopping, travel and more.
- Award winning Living Well wellbeing support, including access to a digital GP service for you and your family members.
- Support with sustainable travel through salary sacrifice cars and a cycle to work scheme.
- Financial wellbeing support access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
- Support with your development we offer a range of development opportunities, can support you through an interest free qualification loan and well even pay for any relevant professional body subscription.
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our Values Are:
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
Our gallery
Previous Next
Colleague Benefits
Were the great company we are because of you our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
Advertise with us by contacting: [email protected]
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