Customer Liaison Manager EMEA

York, England, United Kingdom

12/10/2024

Welcome!

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

We are currently looking for a highly motivated Customer Liaison Manager EMEA to join our Sales team. The Customer Liaison Manager EMEA is the prime interface between Account Manager / Project Manager and Customer, and rest of ADTRAN departments for Operations / order fulfilment.

The Key Responsibilities Of This Role Will Include

• Work closely with ‘Speed & Efficiency’ team to optimize current and future processes
• Customer integration – check use cases and ensure processes/tools work as expected before commitment to customer following the standard ADTRAN processes.
• As business owner provide arguments for customer integration in the context of resources, allocation and priorities, pre-keydate 5 materials, budget etc. and agree justification for completion of project in alignment with ADTRAN processes.
• Manage customer forecast information, liaising with the customer and the key account manager ensuring reliability of data/numbers.
• Process Purchase Order Entry in CRM, (Salesforce.com).
• Take ownership for all problems / escalations and responsibility for their solution towards Sales rep and customers
• Provide prompt and comprehensive pre and post sales support
• Build and maintain good working relationships with internal and external customers
• Maintain good working knowledge of current contractual terms and conditions, including any side agreements
• Accurate maintenance of sales systems tools, databases and customer records
• Co-ordination of loans, follow-up and tracking
• Attend customer meetings where required
• Regular update and review of MAX Opportunities/Pipeline business forecast to ensure correctness
• Co-ordinate staging and pre-delivery checks/tests of customer orders as required.
• Provide regular information and reporting to enable planning and the explanation of business trends
  
  

Knowledge, Skills And Experience Required

• Excellent working knowledge of ADTRAN’s products, services, administrative procedures and processes e.g CRM, ERP tools along with Community customer portal
• In depth knowledge of customer accounts and requirements
• Pro-active approach to prevent and deal with upcoming problems – forward thinking within the ADTRAN process environment
• Ability to clearly define objectives of any relevant issue and effectively drive their resolution, cross-functionally
• Timely response to customer requests
• Motivated to ensure high level quality and customer care
• Ability to work alone or as part of a team
• Positive attitude with the willingness and aptitude to learn
  
  

Scope of employment

• Fulltime / Permanent
• DBS check will be required (Adtran to arrange)
  
  

Primary location of job

• York, UK
• Office based (York) / hybrid working
  
  

Compensation & Benefits

• 26 days holiday + public holidays
• Company pension scheme (salary sacrifice) – 7% Company contribution
• Healthcare cover for employee and spouse/children
• Life Assurance 4 x salary
• Private Health Insurance to cover for serious illnesses (after 2 years continuous service)
• Employee Assistance Programme
• Cycle Scheme and monthly gym allowance
• Free onsite parking