Customer Research & Insight Executive

Bolton, England, United Kingdom

1/7/2025

Job Overview

About The Role

As a Customer Research and Insight Executive here at AO, you’ll spend your time running and analysing online customer surveys and pulling together research recommendations which help teams across AO. You’ll be proactive, love being the voice of the customer and excited about improving customer trust.

Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we’re together!

Here's What You Can Expect To Be Doing

• Carry out regular quantitative customer research studies (e.g. Online surveys) from start to finish to answer key business questions, including scripting surveys, launch, monitoring and reporting, making sure a quality and timely delivery
• Support the Customer Research & Insight Manager on any qualitative research (e.g. focus groups, 1:1 interviews etc)
• Turn research into high-quality, relevant and engaging insight packs that convey key research findings
• Be a trusted and credible source of customer understanding and insight for various stakeholders around the business.
• Support in the development of a company wide insights network through collaboration with brand, tech, and marketing teams
  
  

A Few Things About You

• Experience and passion of working in a customer insights / research role
• You understand how to report research data back to the business, so it’ll be understood and actioned
• Be the voice of the customer across the business, working with key teams and stakeholders
  
  

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our Benefits

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• Our Value Creation Plan; We've created a unique long term bonus plan for every AOer to share in our success, giving you the opportunity of an exceptional reward in return for exceptional business performance.
• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!
  
  

To see all our benefits and perks, visit our AO Benefits page.