Customer Service Administrator

Basingstoke, England, United Kingdom

3/6/2024

Company Description

ITW Global Fasteners is part of the Automotive segment within ITW. Since our founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. ITW businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The company has operations in 57 countries that employ more than 50,000 women and men who adhere to the highest ethical standards. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 17,000 granted and pending patents.

Job Description

Customer Service Job Description

• Processing customer schedules and new orders into the ERP system. Confirming receipt or orders via email or customer portals in a timely manner.
• Following contract review process and keep good records and documentation.
• Planning short and long-term to align supply and demand to support customer requirements.
• Work closely with other teams to ensure sales order management and cross-department communication.
• Act as a contact for a range of customers and deal with queries relating to order status or delivery timings
• Creating warehouse pick list reports based on customer weekly requirements
• Shipping of goods from ERP system, raising relevant paperwork and arranging necessary transportation
• Raise Export Documentation with Customs Broker and work with customer nominated transport companies
• Monitoring any parts not shipped and follow up with relevant departments
• Attend Annual Safety Day
• General Admin Duties
  
  

Qualifications

Candidate Requirement

• Strong communication skills, interpersonal and Customer Service skills with a positive attitude
• Excellent organisational skills
• Ability to prioritise, whilst ensuring a high level of professionalism and attention to detail
• Ability to work in a team
• Good knowledge of Microsoft Office (Excel/Word/Outlook/Sharepoint)
  
  

Desirable Requirement

• Previous experience in a similar role
• Knowledge of ERP Systems
  
  

Benefits

Additional Information

• Competitive Salary dependent upon experience
• 22 days holiday rising to 26 days
• Pension Scheme & Life Cover
• 37.5 Hour working week – 1pm finish on a Friday
• Free Parking