Customer Service Advisor

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Location - Nottingham City Centre

Salary - £22,176 to £28,254

Here at E.ON the customer is at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of becoming the number one trusted energy partner.

E.ON Heat provides hot water, heating & cooling directly to our customers through district heating networks across the country. We're one of the UK's biggest District Heating providers - this is your opportunity to join this fast-paced customer focussed team as a Customer Service Advisor.

What we need from you

Do You...

• Love going above and beyond to help customers?
• Thrive on solving complex problems?
• Excel in a challenging working environment?
• Remain calm under pressure?
• Get motivated by the freedom to make decisions?
• Want to build a culture in which everyone can be 100% themselves?
• Enjoy being part of a team that is more like a family?
• Like owning issues end to end?
• Want to be more involved in green solutions in a growing sector?
• Build and maintain lasting relationships with variety of stakeholders such as Field Engineers?
• Work in an area where you impact the customer journey as a whole…no passing off?

If so, we want to hear from you!

Ideally, you'll have some previous experience working in a customer service and/or contact centre role, but don't worry if you haven't as full training will be given alongside ongoing support. We're looking for someone with great communication skills who will be comfortable handling both inbound and outbound calls professionally.

We’ll be reviewing applications and inviting successful candidates to interview on an ongoing basis, so please apply today to ensure you’re considered!