Customer Service Advisor, Health

Basingstoke, England, United Kingdom

4/15/2025

Job Posting End Date: April 24

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Customer Service Advisor

Location: Basingstoke (minimum 2-3 days a week in office)

Salary: £28,000

What will you bring?

We are looking for an experienced Customer Service Advisor to provide a quality call handling and written service to members, brokers and clients. You will assist with customer enquiries and the processing of claims and policy tasks.

In This Role You Will

• Have excellent communication skills to effectively handle calls and written communications in a high customer focused manner, leading to first contact resolution.
• Provide clear, accurate and concise information.
• Have excellent soft skills and active listening abilities.
• Be able to record clear and accurate notes that reflect conversations.
• Challenge current processes and explore new ways of working for continuous improvement.
• Be able to adapt and be flexible due to changing priorities.
• Contribute to the achievement of individual, team and operational targets and objectives.
• Adhere to company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.
• Support with the onboarding and training requirements for new starters.
• Have a willingness to maintain and develop own technical knowledge and expertise in all products, processes, and procedures.
• Demonstrate the ability to work in a team, as well as on own initiative.
  
  

The ideal candidate will have proven experience in a customer focussed environment, preferably within financial services, insurance, or within a regulated environment.

The Successful Customer Service Advisor Can Expect

• Generous Bonus
• Company funded Health Cash Plan
• DC Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.
  
  

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

Company

Unum UK