Customer Service Advisor (North West) - Full Time
Company
Location
Manchester, England, United Kingdom
Posted At
3/10/2025
Advertise with us by contacting: [email protected]
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Description
Title: Customer Service Advisor (North West)
Contract: Full Time, Permanent
Hours: 35 hours per week between 8am – 6pm, Monday to Friday
Persona: Agile/hybrid, office based 20-40% of week (Office based minimum two days per week after training, 100% office based through induction training, minimum 6 weeks)
Current office location: Nexus House, 4 Brindley Road, Old Trafford M16 9HQ
Starting salary: £25,210 per annum
Application closing date: 20th March 2025 at 11.59pm
Interviews to be held week commencing: 26th March 2025 via MS Teams
Please submit applications as soon as possible. We reserve the right to close this vacancy early if the right candidate is found prior to the advert closing.
Customer Service Advisor Role Profile.docx
About The Role
Do you love helping people?
Are you passionate about delivering excellent customer service?
Do you want to work for an organisation that really makes a difference?
Then look no further! L&Q has an award-winning customer service centre, we strive for excellence and our customers are the most important part of our business! As a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time.
Our Customer Service Team provide an excellent and varied service through a range of channels. The aim is to resolve queries at first point of contact. The predominant contact channel is phone, but we also answer emails, social media, and deal with post on behalf of the business.
Who We Are Looking For
We are looking for candidates who are self-motivated and are passionate about providing customer service standards that exceed expectations.
To Be Successful. You'll Need To Have
Salary & Benefits
We offer a competitive annual salary with the potential to earn an additional £1,500 within the first 18 months by passing probation and becoming multi-skilled.
Our Benefits Package Includes
This is an agile role, mixture of office and homeworking. However, there will be a requirement to work from the office during training.
If you are interested in this role and have the experience required, then apply without delay!
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Our Commitments
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
Contract: Full Time, Permanent
Hours: 35 hours per week between 8am – 6pm, Monday to Friday
Persona: Agile/hybrid, office based 20-40% of week (Office based minimum two days per week after training, 100% office based through induction training, minimum 6 weeks)
Current office location: Nexus House, 4 Brindley Road, Old Trafford M16 9HQ
Starting salary: £25,210 per annum
Application closing date: 20th March 2025 at 11.59pm
Interviews to be held week commencing: 26th March 2025 via MS Teams
Please submit applications as soon as possible. We reserve the right to close this vacancy early if the right candidate is found prior to the advert closing.
Customer Service Advisor Role Profile.docx
About The Role
Do you love helping people?
Are you passionate about delivering excellent customer service?
Do you want to work for an organisation that really makes a difference?
Then look no further! L&Q has an award-winning customer service centre, we strive for excellence and our customers are the most important part of our business! As a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time.
Our Customer Service Team provide an excellent and varied service through a range of channels. The aim is to resolve queries at first point of contact. The predominant contact channel is phone, but we also answer emails, social media, and deal with post on behalf of the business.
Who We Are Looking For
We are looking for candidates who are self-motivated and are passionate about providing customer service standards that exceed expectations.
To Be Successful. You'll Need To Have
- Great customer service skills, with the experience of handling challenging situations on the phone
- Relevant work experience, including working in a fast paced environment with targets for quality of work and quantity of calls handled.
- Excellent literacy and numeracy skills
- Basic knowledge of standard office systems, equipment and/or software and administrative processes– technical training will be provided in the role
- Some understanding and prior experience of the relevant technical area
- Experience of working within a team environment
- Remain resilient and focused while handling difficult conversations.
Salary & Benefits
We offer a competitive annual salary with the potential to earn an additional £1,500 within the first 18 months by passing probation and becoming multi-skilled.
Our Benefits Package Includes
- Agile working
- Strong family friendly policies
- Committed Learning & Development
- Annual leave starting from 28 days rising to 31 PLUS bank holidays (per annum)
- Excellent Pension Scheme – double contribution up to 6%
- Generous non-contributory life Assurance
- Westfield Health cash plan
- An Employee Assistance Programme
- Great places to work certified 2022
- Best Workplaces for Women – ranked 23 in the UK
- Up to 21 volunteering hours per year
This is an agile role, mixture of office and homeworking. However, there will be a requirement to work from the office during training.
If you are interested in this role and have the experience required, then apply without delay!
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Our Commitments
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
Advertise with us by contacting: [email protected]
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