Customer service agent BMW

Rotherham, England, United Kingdom

12/20/2024

Job Title:

Customer service agent BMW

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Make amazing moments and start your career at Concentrix and join one of the UK’s fastest growing customer experience outsourcers.

Customer Service Advisor

Join our team as a Customer Service Advisor working for our client BMW Group in Dearne Valley Rotherham delivering exceptional customer service in the automotive industry.

As a customer service advisor you will have the unique opportunity to work in partnership with one of a well known globally recognised luxury car brand. Our customer service team plays a crucial role in ensuring a safe and efficient environment for our customers and colleagues.

We are offering:

• Salary of £23,878.40
• Day Shift hours: Fully flexible Monday - Sunday 8am-7pm
• Fantastic employee discount portal offering: up to half price cinema tickets, up to 25% off leading fashion brands like Ray Ban and Levis and discounted holidays and travel
• Clear career path and development opportunities with additional earning potential through performance
• Recognition awards and events
• Free Onsite Parking
• Annual Leave 28 days per calendar year
  
  

We are looking for collaborative and dedicated Customer Service Advisors to join our inclusive and friendly team. Many excellent benefits.

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are looking for enthusiastic individuals to join our dynamic team and ensure customers' complaints are resolved with speed, efficiency, and a touch of fun!

To give you an idea of how this Customer Service Advisor role would look and feel, here are some things you could expect to do:

• Be the Superhero - manage customer complaints, using your exceptional communication skills to support customers via telephone, email, and even social media
• Complaints Detective - investigate and resolve complaints, going above and beyond to satisfy customers with speedy resolutions tailored to their needs
• Customer's Guardian - take ownership of each customer's concern and become their primary contact
• Communication Maestro - correspond professionally with Retailers and other departments, ensuring complaints are resolved in the most timely and appropriate manner
• Customer Loyalty Hero - retain customers and foster loyalty by building trust, forging positive relationships, and delivering on promises
• Brand Ambassador Extraordinaire - become an expert in our client’s brand, products, processes, policies, and systems
• Premium Quality Magician - deliver a memorable and unique customer support experience that reflects the premium quality of our client’s brand
  
  

To apply for this Customer Service, you will need:

• Extensive experience in delivering outstanding customer service, preferably in a contact centre environment using various communication channels
• Previous experience in a contact centre
• Proven ability to resolve complex customer queries, handling conflicts and negotiations like a pro
• Excellent organizational skills, with the ability to coordinate tasks in a high-volume, deadline-oriented environment
• Superb written and verbal communication skills, with a dash of charm and wit
• Stellar interpersonal and negotiation skills
• Multitasking prowess and the ability to handle high volumes
• Expert objection handling skills
  
  

Apply now and embark on an exciting journey. We can't wait to welcome you!

Job Types: Full-time, Permanent

Pay: £23,878.40 per year

Benefits:

• Canteen
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
  
  

Schedule:

• Day shift
  
  

Work Location: In person

Location:

GBR Rotherham - Adwick Park, Wath Upon Dearne

Language Requirements:

Time Type:

Full time

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