Empiric Student Property plc

Customer Service Assistant

Company
Location
Falmouth, England, United Kingdom
Posted At
4/11/2025
Advertise with us by contacting: [email protected]
Description
Why join us?

  • 25 days holiday entitlement (pro rata for part time colleagues
  • Have your birthday off!
  • 8% pension (7.5% employer / 0.5% employee) contribution
  • SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
  • Access to Reward Gateway and enjoy discounts with a number of leading retailer
  • Cycle 2 Work Scheme
  • Service Award Scheme (one day per year up to 5 years’ service)

Role Profile: Customer Service Advisor

Reports to: Multisite Manager

Location: Multiple city sites

What you’ll do:

You’ll be the friendly face and go-to person for our customers, creating a safe, supportive

and fun community they’ll love to call home.

Key Responsibilities:

  • Customer service

Create a “home from home” community for our students, plan exciting social

events, drive great reviews and handle all enquiries and complaints with care,

ensuring our customers feel supported.

  • Sales and revenue

Stay on top of local trends and competition, facilitate customer enquiries and

viewings to help hit sales targets within your city and support re-booker

campaigns.

  • Sustainability & community:

Engage with local communities through volunteer work, participate in charity

events, promote recycling, energy saving and other echo friendly practices, and be

a champion for positive social and environmental change.

  • Facilities management:

Keep buildings safe and clean through daily compliance checks, handle incidents

and emergencies as needed, and stay up to date with essential training.

Who you are:

  • Experience in PBSA, hospitality or similar field.
  • Proven background in customer service, compliance and sales
  • Ability to juggle multiple priorities and problem solve effectively
  • Passionate about community and customer service, and driving results

What to expect:

This fast-paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in

a fun, ever evolving environment driven by our ways of working commitments

  • Respectful
  • Responsive
  • Supportive
  • Collaborative
  • Fun
Advertise with us by contacting: [email protected]
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