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Why join us?
- 25 days holiday entitlement (pro rata for part time colleagues
- Have your birthday off!
- 8% pension (7.5% employer / 0.5% employee) contribution
- SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
- Access to Reward Gateway and enjoy discounts with a number of leading retailer
- Cycle 2 Work Scheme
- Service Award Scheme (one day per year up to 5 years’ service)
Role Profile: Customer Service Advisor
Reports to: Multisite Manager
Location: Multiple city sites
What you’ll do:
You’ll be the friendly face and go-to person for our customers, creating a safe, supportive
and fun community they’ll love to call home.
Key Responsibilities:
Create a “home from home” community for our students, plan exciting social
events, drive great reviews and handle all enquiries and complaints with care,
ensuring our customers feel supported.
Stay on top of local trends and competition, facilitate customer enquiries and
viewings to help hit sales targets within your city and support re-booker
campaigns.
- Sustainability & community:
Engage with local communities through volunteer work, participate in charity
events, promote recycling, energy saving and other echo friendly practices, and be
a champion for positive social and environmental change.
Keep buildings safe and clean through daily compliance checks, handle incidents
and emergencies as needed, and stay up to date with essential training.
Who you are:
- Experience in PBSA, hospitality or similar field.
- Proven background in customer service, compliance and sales
- Ability to juggle multiple priorities and problem solve effectively
- Passionate about community and customer service, and driving results
What to expect:
This fast-paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in
a fun, ever evolving environment driven by our ways of working commitments
- Respectful
- Responsive
- Supportive
- Collaborative
- Fun