Customer Service Centre Specialist
Company
Location
Luton, England, United Kingdom
Posted At
11/6/2024
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Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Description
Overview
Job Purpose
To manage customers’ accounts internally, providing a fast and accurate turnaround of customer’s quotations and orders. Responsible for developing a close working relationship with key individuals across the customer base to ensure a high level of customer satisfaction. To investigate and solve customer’s problems and identify business and margin opportunities.
Main Responsibilities
To process customer orders and quotations in an accurate and timely manner
Resolution of customer complaints or enquiries and identify opportunities to improve the service levels available to our customers
To establish and maintain sales relationships with customers and external key contacts
To understand strategic business challenges and priorities and analyse information and prioritise opportunities critical to an account
To co-ordinate the activity of all functions with whom the customer has direct contact in order to prioritise a consistent and cohesive service
To maintain agreed systems and procedures and focus and drive on the overall Company strategies and objectives
To support external sales team
To ensure any CRM is used appropriately as directed by the Head of Sales
The Person
Qualifications And Experience
A combination of related supply chain customer service and internal account experience
Ability to operate within a global, fast moving high volume manufacturing/ technology business and a balance of working both strategically and operationally.
Proven record of success in sales/ customer service with a strong understanding of maximum value and margin opportunities
Skills in managing accounts and driving business growth
Full understanding and proven ability to enhance revenue, margins and operating profit to meet near term and long term goals.
Leadership Behaviours
Passion for continuous learning and development.
Excellent and proven interpersonal and influencing skills.
Intellectual strength and a high level of drive and personal commitment.
Working well under pressure, and engaging at all levels of the organisation both internally and externally.
Ability to make and accept challenge positively and debate confidently.
Credible with peers and able to demonstrate added value.
Strong ability to innovate, demonstrate strategic thinking and problem solving
Able to work across the organisation globally and with cultural sensitivity.
Good business acumen, ability to interpret data and make well informed sound business decisions.
Determined to overcome unexpected obstacles to get to the right solution.
Able to identify commercial opportunities with customers and to keep the customers’ interests front of mind, creating strong and in-depth relationships.
Deliver on promises, do what he/she says they will do, when they say they will do it.
High degree of integrity, always prepared to do the right thing.
Job Purpose
To manage customers’ accounts internally, providing a fast and accurate turnaround of customer’s quotations and orders. Responsible for developing a close working relationship with key individuals across the customer base to ensure a high level of customer satisfaction. To investigate and solve customer’s problems and identify business and margin opportunities.
Main Responsibilities
To process customer orders and quotations in an accurate and timely manner
Resolution of customer complaints or enquiries and identify opportunities to improve the service levels available to our customers
To establish and maintain sales relationships with customers and external key contacts
To understand strategic business challenges and priorities and analyse information and prioritise opportunities critical to an account
To co-ordinate the activity of all functions with whom the customer has direct contact in order to prioritise a consistent and cohesive service
To maintain agreed systems and procedures and focus and drive on the overall Company strategies and objectives
To support external sales team
To ensure any CRM is used appropriately as directed by the Head of Sales
The Person
Qualifications And Experience
A combination of related supply chain customer service and internal account experience
Ability to operate within a global, fast moving high volume manufacturing/ technology business and a balance of working both strategically and operationally.
Proven record of success in sales/ customer service with a strong understanding of maximum value and margin opportunities
Skills in managing accounts and driving business growth
Full understanding and proven ability to enhance revenue, margins and operating profit to meet near term and long term goals.
Leadership Behaviours
Passion for continuous learning and development.
Excellent and proven interpersonal and influencing skills.
Intellectual strength and a high level of drive and personal commitment.
Working well under pressure, and engaging at all levels of the organisation both internally and externally.
Ability to make and accept challenge positively and debate confidently.
Credible with peers and able to demonstrate added value.
Strong ability to innovate, demonstrate strategic thinking and problem solving
Able to work across the organisation globally and with cultural sensitivity.
Good business acumen, ability to interpret data and make well informed sound business decisions.
Determined to overcome unexpected obstacles to get to the right solution.
Able to identify commercial opportunities with customers and to keep the customers’ interests front of mind, creating strong and in-depth relationships.
Deliver on promises, do what he/she says they will do, when they say they will do it.
High degree of integrity, always prepared to do the right thing.
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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