Customer Service Contract Manager

Contract Manager, Customer Service

Location: National Field Role (UK)

Are you a motivated and experienced professional looking for an exciting challenge in customer service and contract management? Jungheinrich UK is seeking a Contract Manager to be the primary point of contact for specified customers, ensuring exceptional service and maximising revenue opportunities across the Jungheinrich Group.

This role offers a varied environment where you’ll have the chance to make a real impact by managing contracts, optimising performance, and building trusted relationships with customers.

About the Role

As a contract manager, you will:

• Drive Excellence: Monitor and control the performance of customer contracts to maximise profitability and improve financial solutions for both the company and the customer.
• Customer Focus: Act as a trusted advisor, enhancing customer satisfaction, fleet utilisation, and service delivery.
• Collaboration: Work across departments to align with company objectives, promote a safety-first culture, and eliminate siloed thinking.
• Optimisation: Proactively identify and implement strategies to improve contract performance, including reducing loss-making areas.
• Business Growth: Maximise revenue opportunities through cross-selling and upselling while enhancing customer service levels.

Key Responsibilities

• Develop and implement customer service strategies that meet financial and service expectations.
• Liaise with engineers, area service managers, and the Head of Customer Service to deliver customer objectives.
• Analyse data and metrics to optimise performance.
• Conduct regular customer visits and share KPI data to strengthen relationships.
• Drive fleet optimisation and address end-of-contract exposures.
• Promote health, safety, and welfare within the business.

About You

We’re looking for someone with:

Skills & Competencies:

• Strong numeracy, analytical, and IT skills (Microsoft Office and SAP).
• Excellent interpersonal, negotiation, and communication skills.
• Proven ability to manage or influence customers and internal teams.
• A self-starter with strong time management and accountability.
• A customer-centric mindset with a focus on delivering results.

Experience & Qualifications:

• Experience in customer service within the intralogistics sector.
• Demonstrated customer account management experience.

Mobility:

• Frequent national travel is required.
• Full, valid UK driving licence essential.