Customer Service Coordinator

London, England, United Kingdom

4/3/2025

St James was established in 1996, originally as a joint venture between the Berkeley Group and Thames Water. A wholly owned subsidiary of Berkeley Group since 2007, the company has established a reputation as a design conscious developer regenerating brownfield sites and transforming them into attractive developments, whose design not only creates desirable places to live but also has a positive impact on the immediate area.

The role

As Customer Service Coordinator, you’ll be the first point of contact for residents, ensuring all queries and defects are handled with care, efficiency and professionalism. You’ll work closely with contractors, internal teams and other stakeholders, helping us deliver homes of the highest quality and an exceptional living experience for our residents.

Duties include:

• Acting as the first point of contact for residents, agents and contractors.
• Supporting the team’s drive to deliver Zero Defect Completions and top customer satisfaction scores.
• Coordinating defect notifications and site instructions.
• Liaising with contractors, managing agents and utility providers.
• Maintaining accurate records and databases.
• Organising handover packs and attending relevant meetings.
  
  

Experience required

• Property sector experience , ideally in a luxury development/product environment but we will consider other sectors, we're particularly interested in your approach to customer service.
• Strong customer service skills - professional, empathetic, solutions-focused.
• Excellent communication – both written and verbal, with a confident telephone manner.
• Impeccable attention to detail and organisational skills.
• Ability to manage multiple tasks under pressure, with a proactive mindset.
• IT literate – proficient in Microsoft Office.
  
  

Why join us?

• 25 days annual leave, increasing with service to 33 days.
• Health and wellbeing benefits including Private Medical Insurance.
• Lifestyle benefits including access to an online discount platform.
• Berkeley Foundation volunteer day.
• Private pension plan.
• Group life assurance.
  
  

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.