Customer Service Coordinator

We are looking for a motivated people-oriented Customer Service Administrator for our team based in Winnersh or Telford! The ideal candidate will have Customer Service experience.

You will be responsible for interfacing with customers, logistics, manufacturing and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.

You will be in charge of

• Preforming the administration support to our customers service representatives, ensure that we are managing the repair/calibration requests
• Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes and dealing with customer’s queries.
• Handling customer collection requests
• Assigning emails to the Customer Service representatives

Qualifications

• Customer service experience in a fast paced customer service environment
• Some relevant experience in an administrative role
• Must have excellent written, verbal and presentation skills
• Excellent team work, with a proactive mentality
• Must be detail-oriented and have excellent customer service, organizational and follow-up skills
• Must be able to interact effectively and cooperatively with employees at all levels
• Must be able to operate in a complex organization and handle multiple tasks simultaneously

What we offer:

• Temporary contract
• Competitive salary and package of benefits
• Individual training curriculum

At Keysight, diversity represents the full spectrum of human demographic differences, including race, national origin/ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, physical disability, and any other protected class. Inclusion & Diversity is an integral part of our core values and is a competitive advantage that helps drive innovation that results when people with differing experiences, perspectives, and cultures work together. For these reasons, our diversity practices extend across every phase of the recruitment process.