Customer Service Duty Manager

We have an exciting opportunity for a Duty Manager in Plymouth Coach Station.

You will be working any 5 days from 7, (1 in 3 weekends on average) between the opening hours of 08:30 till 05:30.

however Friday's open at a 8.

You will play a crucial role in the running of Plymouth Coach Station ensuring the delivery of a safe, secure and customer focused culture. You will work with the Deputy Head of Coach Stations to ensure the service delivered meets the business expectations, as well as provide coaching and development for our Customer Service Advisors.

As the successful candidate, you will have great time management, an eye for detail with the ability to build strong internal and external stakeholder relationships. You will have previous experience of managing your own site and team along with delivering excellent customer service in a fast paced environment.

Interviews for this role will take place on Wednesday 18th June.

What you'll do...

• Oversee the day-to-day activities within the site ensuring efficient shift plans to cover business needs
• Proactively provide assistance to customers, colleagues, drivers and external stakeholders
• Manage and support staff in line with National Express Policies & Procedure, identifying individual training and development needs.
• Ensure efficient and consistent communication process is in place and daily briefings, regular team meetings and bi-monthly one-to-ones are held

What we offer in return for your hard work and commitment…

• Free Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person on the National Express network
• A company pension
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.