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Company Description
GO Superfoods Ltd is a leading European superfoods business based on the outskirts of Sheffield. Established in 2008, we import a range of 80+ superfoods direct from growers around the world and sell them under our own brands, in bulk, direct to consumers via Retailers/Amazon and as private label. We are the BRAND behind many UK and European superfood brands.
We are on a mission to make healthy eating easier, to make a meaningful social impact and to become the leading superfood business.
Position
As Customer Service Manager, you will be responsible for handling all customer orders, technical questions, keeping track of contracts/reservations and all admin based tasked that are associated
Location: Dinnington, Sheffield
Department: Customer Service
Reports to: Head of Bulk
Hours: Full time
Requirements
Key Responsibilities
- Fulfilled by Merchant (FBM) Process and Retail Order Management
- Build systems and infrastructure to ensure the process runs smoothly and that cost is optimised
- Ensure OTIF on a daily basis
- Add FBM and Retail/Bulk orders daily, providing confirmations to customers.
- Complete all admin activities related to the orders
- Liaise with other department to get required information
- Handle all sample shipment/tracking updates
- Manage all contracts/reservations and touch base with sales to action invoicing
- Effective liaison with various teams across the business to achieve business goals
- Provide good quality control of processes and procedures associated to customer service
- Providing support to the Head of Bulk on projects
- Provide professional customer service to customers and all stakeholders within a timely manner.
- Keep track & highlight any errors in margin/pricing & report back to Head of Bulk
Skills And Qualifications Required
- Excellent communication (written and verbal) and interpersonal skills, customer facing and internally
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and professional in stressful situations
- Proficiency in using customer service software, CRM tools, Microsoft Office Suite & SAP
- Strong time management and organizational skills
- Ability to work well independently and as part of a team
- A customer-first attitude and a passion for providing outstanding service
Other information
Why Join Us
- Competitive salary and benefits package
- Opportunities for growth and career advancement
- A positive, supportive, and friendly work environment
- Joining a fast paced and high energy sales team
We offer
- Structured bonus (based on company & individual performance)
- Salary Sacrifice Pension
- 25 days holiday per annum, increasing to 27 days after 3 years’ service and 30 days after 5 years’ service
- GO social events run by our inhouse Social Team
- Cycle to Work Scheme
- Health Care Cash Plan
Please visit us at https://greenorigins.com/ for further information and to find out all about us!
At GO Superfoods, we celebrate diversity and promote equality and inclusion across our teams. We welcome applications from all, regardless of personal characteristics or background.
