Customer Service Officer

DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions and the benefits of freeport status to our customers. An excellent opportunity has opened within our Commercial department for a Customer Service Officer to join us and be based out of our operation in London Gateway (Stanford Le Hope).

Reporting to the Customer Service Manager, our ideal candidate will be a focal point of communication for DPW UK customers for operational and commercial enquiries and guidance.

Location: Stanford Le Hope

Hours: 37.5 hours per week (Mon-Fri)

How you will contribute:

• Provide excellent customer experience to both external and internal customers.
• Manage the Operational Customer Service email account, ensuring enquiries are categorised and responded to according to timing KPIs.
• Ensure Operational Customer Service phone enquiries are handled promptly and with a professional attitude.
• Log all email and telephone queries to collect accurate statistics.
• Provide operational solutions to keep cargo moving through the Terminal.
• Understand Port Systems to assist with communicating live information to customers.
• Stay up to date with current Port Operations.
• Build and maintain excellent working relationships with internal Operations teams.
• Build relationships with local and industry stakeholders.

What you will bring:

• Ability to communicate and work with internal and external persons at all levels is essential.
• Excellent understanding of what it means to be a member of a team in a dynamic and fast-changing environment.
• Able to work on multiple priorities simultaneously.
• Educated to A level or equivalent preferred, however not essential if you demonstrate excellent commercial skills
• Knowledge of container terminal operations preferred but not essential if you demonstrate urgency and a willingness to learn.

NOTE: All of our roles are subject to the below:

• Eligibility to work in the UK.
• A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads.
• No unspent criminal convictions.
• Due to manufacturing guidelines on equipment and site safety critical health and safety requirements, we have strict weight and medical requirements that need to be met and maintained. For our safety critical roles health and medical and fitness checks are performed. Requirements include, but are not limited to, weight, height, blood pressure and hearing.
• We may close our roles early, depending on the number of applications received.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of Syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.