Customer Service Representative

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

You are the difference that makes a difference! If your interested in working for a company who invests in their customers as well as their people - then look no further. Based outside the hustle and bustle of the city centre, we are located in Kings Norton with plenty of free on-site parking and fantastic public transport a stone's throw away.

Wish you could work full time, social hours, 5 days, no weekends or Bank holidays, in the office with the possibility of working from home? - we got you.

A fun environment to work in, our Customer Experience Centre gets involved in raising money for charities, supporting local businesses and celebrating key events throughout the year.

EQ is a regulated outsourcing business focused on financial and administration services. Some of the products we service include Investment services, Employee Benefit Schemes, Pension Administration and Share Registration. Customer queries can vary from changing personal details to requesting payment information.

As a Customer Experience Representative you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers, you will be expected to listen, deliver and care on every single interaction.

We're currently looking for people who have a passion to provide excellent customer service by communicating with our customers either by phone, email, written correspondence, social media or web/live chat.

No previous contact centre experience? No sweat. To succeed you'll need excellent communication skills, a compassionate and mature approach and take pride in what you do. In return, we will provide the training and support you need to develop, progress and make the most of your skills. Our training not only covers the product but also gives you the soft skill tools you will need to effectively communicate with our customers.

Some of the things our customers need from you:

• Provide a seamless and effortless experience when dealing with their queries.
• Have the customer at the heart of everything you do.
• Be willing to go the extra mile.
• Take ownership of issues and see them through to resolution.

We are proud of our diverse office culture and are always on the look out for fresh talent that further enhances our team. As a company, we favour promoting in-house with many opportunities for progression and development. If successful, you can expect to receive:

• Starting Salary £23,400
• £500 Flexible benefits - this can be used to purchase additional benefits or added to salary (this is on top of your annual salary)
• Great learning support.
• Staff engagement - Opportunities to receive recognition and rewards.
• Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed

Still interested? Apply now and following a review we will be in touch to offer a face to face interview or we may schedule an interview online. Either way don't delay and apply today. We look forward to welcoming you into our team.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks