Customer Service Representative - GAYE

Are you passionate about delivering excellent customer service? Do you like working as part of a busy team that strives to meet deadlines in a timely manner each month? If so, we may have the role for you.

We’re looking for a talented Customer Service Representative to join our Give As You Earn team within our Customer Operations division at the Charities Aid Foundation (CAF).

You will be an integral part of the team who support our GAYE customers using your excellent customer service and administrative skills. Our office is based in Kings Hill, Kent where you will initially be based full time for training and then you will be based most of your time in the office and part of your time working from home.

What you’ll do

At CAF, every one of us contributes to our impact, and as our Customer Service Representative you too will play an integral part in what we do.

As our Customer Service Representative you will:

• Reconcile GAYE employee donations against the payroll reports received in accordance with HMRC Payroll Giving regulation
• Identify and address any queries on the payroll reports received, which prevents employees donations reaching their chosen charities
• Promote the GAYE online product to existing GAYE employers highlighting the efficiencies of this service
• Pro-actively contact GAYE employers who have not submitted payroll reports
• Reach out to GAYE donors to obtain key information to enable charitable funds to be distributed
• Reach out to GAYE clients to obtain missing information to enable charitable funds to be distributed
• Maintain accurate records and support payment reconciliations

Who you’ll be

This role is for you if you have experience of working within Customer Services or processing and reconciling data or have relevant transferable skills and are keen to make a difference to society.

We are looking for:

• Receiving and reconciling high volumes of data
• Excellent communication skills both written and verbal
• Inquisitive mind set with an aim to resolve complex queries and seek resolution
• High level accuracy and eye for detail
• Ability to manage own workload, yet maintain strong teamwork ensuring that SLA’s are maintained

What’s in it for you

At CAF you will receive:

• Permanent hybrid ways of working where roles allow
• Six weeks holiday plus bank holidays
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better-than-market employer contribution options
• Social impact benefit schemes

About CAF

At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

If you are interested in joining us as our Customer Service Representative - GAYE and being part of an organisation who are people focused and are “Together Building Opportunity” please click on the apply button and you will be redirected to CAF jobs portal where you can find out more about the position and apply.

We would love to hear from you!

Job Reference: NP046/047