Customer Service Specialist

Glasgow, Scotland, United Kingdom

12/4/2024

Exciting opportunity to be a key player in managing shipments and supporting a dynamic team in a fast-paced logistics environment!

Your Role

Join our team to manage client bookings, support Freight Account Managers, and ensure smooth shipment operations. You'll handle invoicing, resolve issues, and contribute to a collaborative team culture. This role offers an opportunity to work in a fast-paced environment while ensuring compliance with safety, quality, and security standards.

Your Responsibilities

• To efficiently process bookings from clients and overseas agents on to the system.
• Provide operational support for the Freight Account Managers when required.
• To liaise with all relevant parties throughout the shipment to organise the movement of goods
• To deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated
• To process sales and purchase invoices of the branch
• Working at all times to enable and develop a team culture
• Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
• When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained
• To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.
• To be responsible for own safety and health and that of colleagues; in accordance with company safety and health rules.
• Do not walk past a safety hazard or near miss; report it promptly
• Q (Quality) Ensure you operate in full compliance to relevant ISO 9001 standards, K+N Quality Management System and any customer specific requirements. Ensure all processes are followed to achieve full efficiency / optimization
• S(Security) : To ensure full compliance to KN security standards.
• H(Health & Safety) : Ensuring full compliance to OHSAS18001 and the K+N work instructions and guidance for Health and Safety.
  
  

Your Skills And Experiences

• Secondary school education or equivalent with ability to use Maths and English to an operational and professional standard
• Excellent Customer Service skills
• Have a strong attention to detail and accuracy
• Strong communication and interpersonal skills
• Strong organisational skills with the ability to manage conflicting priorities
  
  

Good Reasons to Join

f you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefits information, recognition and its wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this is to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer that recognises the skills, expertise and value service leavers bring to our organisation.