Customer Service Team Leader (6686)
Company
Location
Leicester, England, United Kingdom
Posted At
12/4/2024
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Description
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
We are looking for a Customer Service Team Leader based in our Head Office in South Wigston. In this role you’ll lead a team of Advisors as well as provide leadership, support and ongoing coaching in delivering a best in class customer service to our customer base aligned to a dedicated region.
You're responsible for ensuring high standards, on the rare occasions of dissatisfaction you'll use your experience and passion for customer experience to resolve. You'll also monitor resource levels, ensuring the Customer Service Manager is kept up to date.
Employee engagement is a key part of our Team Leader role and is fundamental in our ethos of making Cromwell a 'great place to work'. It's your responsibility to drive this with your team, celebrating success.
Alongside working with your teams to own their own performance, you support their personal growth and development, maximising learning opportunities, encouraging creation of IDPs, facilitating reviews during 1:1s.
It's an exciting time to be join our team, as we continue to delight our customers with an increased NPS score that we are proud of, in addition to future planned innovation and continuous improvement, you'll relish being part of the journey we are on with our positive change agenda.
Whats in it for you?
What are we looking for?
We are looking for a Customer Service Team Leader based in our Head Office in South Wigston. In this role you’ll lead a team of Advisors as well as provide leadership, support and ongoing coaching in delivering a best in class customer service to our customer base aligned to a dedicated region.
You're responsible for ensuring high standards, on the rare occasions of dissatisfaction you'll use your experience and passion for customer experience to resolve. You'll also monitor resource levels, ensuring the Customer Service Manager is kept up to date.
Employee engagement is a key part of our Team Leader role and is fundamental in our ethos of making Cromwell a 'great place to work'. It's your responsibility to drive this with your team, celebrating success.
Alongside working with your teams to own their own performance, you support their personal growth and development, maximising learning opportunities, encouraging creation of IDPs, facilitating reviews during 1:1s.
It's an exciting time to be join our team, as we continue to delight our customers with an increased NPS score that we are proud of, in addition to future planned innovation and continuous improvement, you'll relish being part of the journey we are on with our positive change agenda.
Whats in it for you?
- Competitive annual leave allowance with annual purchase scheme
- Hybrid-working opportunities
- Monthly-paid Customer Service bonus
- Group Personal Pension
- Company Funded Healthcare Cash Plan
- Yearly company bonus
- Cycle to work scheme
- Commitment to employee development plans
- 24/7 Wellbeing and Employee Support”
What are we looking for?
- Previous leadership/supervisor experience
- Proven experience of working in a contact centre or customer service environment with telephony service
- Ability to lead and develop your team to success through effective coaching and performance management
- Ability to identify challenges/problems and provide solutions for the benefit of the customer, and the team
- Effective verbal and written communications
- Strong stakeholder management and relationship building skills
- Proven IT skills including MS Office suite and data analysis
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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