Customer Service Team Leader (Internal Only)

Customer Service Team Leader (Internal Only)
Location: Rogerstone OR Ramsbottom
40h/week Monday-Friday

Marshalls plc is the UK's leading hard landscaping manufacturer, we've been supplying superior natural stone and modern concrete products to the construction, home improvement, and landscape markets since the 1890s. We're a Superbrand since 2010 and a successful FTSE 250! Did you know we've paved every street on the Monopoly board?! Marshalls Bricks and Masonry is a successful major supplier to the construction industry of 120 million great quality bricks a year!

As market leaders and innovators in our sector, we are invested in both our evolution and our people, and as a result of internal progression, we have an opportunity for a new Customer Service Team Leader.

So what's the mission?

As a passionate and customer-focused people leader, you will lead a team of eight Customer Service Advisors to deliver a world-class service to all Marshalls Bricks and Masonry customers through our multi-channel contact centre. Reporting to the Customer Service Manager and working closely with external Sales, Planning, Logistics, Operations and Technical teams to ensure both, customer and business goals are achieved.

You'll continue to develop and drive a continuous improvement culture by maximising efficiencies and minimising customer complaints by setting clear objectives, reporting and monitoring core service KPI's whilst providing support to your team through one to one coaching, mentoring, encouragement and empowering a positive and can-do culture!

We're looking for a strong leader to continue engaging the ‘hearts and minds' of the company's employees through open and honest communication whilst ensuring that any issues are dealt with quickly, effectively and in line with the company's policies and procedures. It would be beneficial for you to have an understanding of basic employment law although this isn't a deal-breaker, as we'll provide you with the necessary training!

What will you need to bring with you on this mission?

• Experience in leading teams within a customer service or sales environment
• Experience of coaching, mentoring or training others. We can't wait to hear about your successes!
• Proficient use of IT including all MS Office systems (Word, Excel, Outlook, Teams)
  

Interested and want to know more?
Marshalls has invested heavily in its plant and operations equipment, with more investments planned for the future, giving you further opportunities to grow and develop your skills. We offer a working environment where you are encouraged to share your experience to help improve our processes. In return, we offer you a competitive salary, benefits package and the opportunity to work for a thriving industry-leading plc!

Closing date for Internal applicants: 23rd June 2025