Customer Services Host - Seasonal 2025

Chertsey, England, United Kingdom

1/6/2025

Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

Responsibilities

• This role is back of house focusing on emails, live chat, and social media channels
• Email communications and phone calls to guests
• Respond to guest feedback and enquiries via Social media channels (Facebook, Instagram and X)
• Use our live chat service, messaging guests
• Report any trends in feedback to management on a regular basis
• Deal with both feedback and enquirers, both pre and post visit and ensuring we keep to our agreed SLA Response time
• Provide a bespoke service to all guests and resolve feedback to the highest standard
• Shifts are normally 9am – 5pm, Monday-Sunday with some differing hours during event periods in line with park opening times
  
  

Qualifications & Experience

No previous experience required , just enthusiasm and eagerness to learn!

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts
  
  

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £11.61/Hr.-GBP £11.61/Hr.