Hunt UK Visa Sponsors
Copyright © 2025
Copyright © 2025
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with RM plc. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Would you like to help enrich the lives of learners around the world?
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.
RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).
Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, A Levels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade we have been partnering with the world’s leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions.
Visit our website to find out more: www.rm.com/assessment [clicks.icims.eu]
We require a mid-level Customer Solution Owner to lead the delivery of customer solutions for our high-stakes assessment clients. RM offers a range of services to our assessment customers from providing services to customers adopting on-screen marking of paper-based exams to genuine end-to-end digital authoring, testing and marking. We offer services such as customisation and support for our in-house developed assessment platforms and integration with third-party and client systems. Each year, our software is used globally to carry out hundreds of thousands of on-screen tests and to mark millions of paper-based scripts.
Responsibilities
The role of a Customer Solution Owner in RM is to ensure that our clients get the best value out of our Assessment platforms through the full lifecycle of their relationship with us. This includes initial implementation when a new client adopts our products and services, their ongoing adoption and consumption and the future view to ensure that our products and propositions continue to support their evolving and future business needs.
Customer Solution Owners will own and deliver solutions across the product range and not focus on a single product or component. The Customer Solution Owner acts as the technical interface between customer and the RM internal product, development and technical operations teams. They will work with customer teams to understand and analyse business requirements either as part of a new customer onboarding project or as part of evolving needs for an existing customer and identify solutions using existing product functionality where possible.
Where product development is required, the Customer Solution Owner is responsible for analysing business requirements and working with the product and development teams to identify and agree new product functionality or changes to existing functionality.
The Customer Solution Owner may also define and deliver customer presentations depending on the needs of their clients. This may include product briefings and familiarisation training for new features or more technical training as needed. Customer Solution Owners will be experts on the breadth of products in the RM e-Assessment portfolio. They will work with the Product and Proposition teams to influence product roadmaps on behalf of their customers to enable the portfolio to continue to align with market trends and customer needs.
Ultimately, a Customer Solution Owner will build trusted relationships as experts with client stakeholders and will be comfortable engaging with and influencing stakeholders at all levels of a customer organisation and within RM; able to tailor their communications to the audience concerned.
Main Responsibilities:
Solution Ownership:
Acts as the Technical Authority for customer specific and repeatable standard solutions both during implementation and for the duration of customer contracts.
Understands in detail how their clients use our platforms to meet their business needs including functional and non-functional and technical and business requirements.
Builds trusted relationships as an expert with client stakeholders.
Documents solution specifics for client solutions.
Solution Consultancy:
Works with customers to understand and support their evolving business needs to ensure that clients get the best value out of RM’s Assessment platforms.
Client engagement may support the use of new product features and embedding customer adoption of our platforms and may lead to chargeable change.
Requirements/Change Design and Specification:
Responsible for detailed solution design and specification for project requirements and customer-driven change based on customer requirements and product strategic directions.
Change/Release Delivery:
Works with internal teams to support high quality implementation and delivery of product and solution change to meet customers’ expectations.
User Acceptance:
Acts as the technical interface between customer and internal teams to support customer acceptance testing of change and maintenance releases. Manages and minimises the impact of any software releases to clients.
Live Service Delivery:
Provides advice and guidance to support, operations and development teams on issue resolution and workarounds acting as the technical authority on the customer solution and customer modes of use.
Solution Owner for one or more customer multi-year contracts that may be up to £10m in value
As a Customer Solution Owner, you will work with a large and diverse stakeholder group in the UK, India and Australia including other Solution Owners, Developers, Business Analysts, Technical Architects, Project Managers, Customer Relationship Managers and Account Directors and Product Development, Operational Support and Business Development teams and the RM Senior Leadership Team, keeping these stakeholders informed, negotiating requirements and managing expectations.
Experience
We are looking for Customer Solution Owners with a range of experience, this is a mid level role.
It is critical that a Customer Solution Owner has a detailed understanding of the full RM e-Assessment product portfolio and can influence a customer such that change is minimised, and expectations set appropriately.
A technical background is required given the technical nature of our solutions, but this could be in a range of different areas, for example, as a software developer, business analyst or technical operations engineer.
In addition, candidates may have:
What’s in it for you?
At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.
RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at [email protected].
Unfortunately, we are unable to offer visa sponsorship for this role