Customer Specialist - Caseworker

Integrar is a specialist division of Knights, the UK’s largest legal and professional services business outside of London. With 1500 colleagues across 26 locations our strong organic growth, combined with several high-quality recent acquisitions means we are now a more diversified business with strengthened positions in our key target markets.

Integrar specialises in delivering remortgage services for lending institutions and intermediaries such as banks, building societies, mortgage brokers, estate agents and financial advisors. Our teams provide a fast and efficient service without compromising on a quality and the personal touch.

About the role

As a Remortgage Caseworker for Integrar you will be expected to manage a full caseload of remortgage files through to completion, working towards completion targets and providing clients with a fast, efficient and high-quality service throughout. It requires a high attention to detail, passion for delivering a high quality of work, being adaptable under pressure and being an amazing team player.

Responsibilities:

• Manage a caseload of approximately 300 new remortgage instructions per month.
• Carry out a title investigation and any searches required on the property or borrower.
• Carry out identification checks.
• Obtain a redemption statement for every charge affecting the property.
• Check the mortgage offer with a high degree of accuracy and chase any outstanding documentation required to proceed to completion.
• Set a suitable date for completion in accordance with the client and borrower requirements.
• Liaise with clients and borrowers via phone and email where necessary, providing quality customer service.
• Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker.
• Ensure the case management system is used to process all relevant aspects of the transaction.
• Undertake any reasonable request from a Partner, Unit Head or other appropriate Manager from time to time.

What does Knights offer?

• You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment.
• You can help change the way we all think about and deliver the future of legal and professional services in a friendly, caring business, with little (if any) hierarchy.
• Our culture of positivity and transparency, provides a great platform for people to take their careers to the next level.
• We have an exceptional office environment and facilities at The Majestic in Leeds city centre.
• Excellent training and induction programme for all new starters; an engaging on-site training team will give you the skills and knowledge to succeed in your role.
• Great work-life balance with employee wellbeing and healthcare benefits.
• Excellent benefits package makes Knights a great place to work and includes 23 days annual leave, birthday gift vouchers, travel to work schemes, retailer discounts platform, healthcare, eyecare and dental, life assurance, discounted legal fees, pension, share incentive plan.

What are we looking for in a candidate?

• To be successful in this role you will be enthusiastic about learning and developing caseworker skills in the remortgage sector.
• You will have a strong commitment to client care and to providing a friendly and helpful service.
• You will have the ability to multitask, adapt to changing priorities and handle a variety of duties to a high standard.
• You will be keen to work autonomously and manage your caseload within the guidelines of daily, weekly and monthly task structures.
• You will be comfortable adapting to change and helping the team / other teams where required.
• You have a careful and methodical approach to work, ensuring that processes, procedures etc. are followed accurately.
• Prior experience of remortgage processes is advantageous but not essential.
• You will be confident working in an environment with clear targets to achieve and strict deadlines / SLAs.
• You will thrive in a team environment which is supportive, positive and succeeds together.
• You possess strong communication skills both on the phone and via email, including an excellent standard of writing.