Customer Success Manager

Customer Success Manager / Sales Manager (Public Safety)

Location: Home-based within the UK (with travel to meetings)

Package: Competitive base salary + c.20% bonus + company car

We’re looking for a talented individual to join our award-winning software company as a Customer Success Manager / Sales Manager. If you have extensive experience in the UK Public Safety sector (Police, Fire, Ambulance) and are passionate about helping customers succeed, this could be the perfect opportunity. Your sector knowledge will be key, and we’ll support you in growing your consultative sales skills and deepening your understanding of our market-leading software.

Join us and be part of a team that’s making a real difference. Apply today via our website: www.esriuk.com

Who are we?

Esri UK is a distributor of the world’s leading geospatial software, ArcGIS and we provide a wide range of services to our customers across both public and private sectors across the UK. With the single largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS and our business is growing considerably year on year. We are a people-focussed, profitable, growing software company with great career prospects.

As our Customer Success Manager your key responsibilities will be to:

• Identify, qualify, negotiate and close sales within our customer base
• Maintain accurate and timely sales pipeline and forecast reporting
• Ensure customer success, become their trusted GIS advisor
• Know your customers – so you can maintain their existing spend and find new ways to help their business maximise the ROI for using GIS within their organisation
• Identify decision makers, demonstrating to them our product capabilities, functionalities, and benefits
• Develop account plans and customer success plans for existing customers detailing recommended short, medium and long term actions and goals
• Identify and take ownership of customer problems / issues and work with the wider Esri UK team to resolve them
• Liaise with professional services and project managers to ensure all opportunities are appropriately resourced in a timely manner to budget

This would be a great career move if you: -

• Have a good understanding of the Police and Public Safety Sector
• Ideally have an understanding of GIS technology
• Either have some sales or business development experience, or more importantly have the relevant sector knowledge and a desire to help our customers succeed
• Are commercially minded, able to draw up compelling sales proposals that meet both our customer needs and our margins
• Are a people person who can build strong and enduring business relationships
• Are looking for a role that allows you to use your domain expertise to really understand our customers’ requirements and help us all achieve business success
• Security: Because of the types of data and clients we work with, all our positions require successful candidates be based in the UK and willing to complete security clearance (SC and NPPV3)

The location – This is a home-based role covering the UK and will require travel and working on customer locations, taking you away from home at times

• Why join us? We offer a competitive basic salary (starting from at least £38k, more with experience) plus a generous bonus paying c. 20% per annum and a company car/car allowance
• A great benefits package including: a 6% company pension; Vitality healthcare scheme; gym contribution; cycle to work scheme; family friendly policies, including enhanced maternity and paternity benefits. We believe that as a company we should give back wherever we can and also offer volunteering opportunities for charities that are important to you.
• Flexible working. We all work flexibly and are happy to consider part time and full-time applications, please just detail what you are looking for in your cover letter.

Please apply online on our website www.esriuk.com, including your CV and covering letter detailing your salary expectations. Application deadline: 2nd June 2025

A little more about us ………………….

We are a thriving company that offers its employees the security of working for a financially sound, market-leading, mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package.

Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers

NO AGENCIES PLEASE