Customer Success Representative

London, England, United Kingdom

12/20/2024

Customer Success Representative

**The successful candidate will need to be in our London office 3 days a week**

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.  

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
 
 
What does Access offer you? 

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. 

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.    

About You:

You are passionate about Customer Success and get a kick out of resolving a customer issue. You don't accept the basics in life and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are analytical (comfortable with data) and a great problem solver. You excel in building relationships both with Customers and internal stakeholders.

Day to Day you will:

• Deliver online webinars and demos to customers to help them grasp the technology, or to introduce new/additional features
• Answer emails and texts from Tradify customers, answer their questions and/or point them to available resources
• Conduct welcome calls with new customers to understand their business, identify their needs, and explore the challenges they aim to solve, ensuring they are effectively utilizing Tradify.
• Check in with customers that have been using Tradifty software to ensure they are using this to the best of its ability

Your skills and experience might include;

• A background in Customer Success, Support or Sales
• Being passionate about making technology accessible and relatable, you'll engage with individuals who excel in their craft but may not be as familiar with the tools you're helping them navigate and use effectively.
• Motivated to proactively reach out to all customers who may need assistance with onboarding or may be experiencing issues, ensuring they receive the support they need to succeed.


What are we all about? 

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
 
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.